Job Title: ICT Support Officer
Hiring Organization: Catholic
University of Eastern Africa
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Education
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/17/2024
Job
Description
The Catholic University of Eastern Africa (CUEA), like most other
universities, started in a modest way. It commenced as a graduate school of
theology known as the Catholic Higher Institute of Eastern Africa (CHIEA). The
Institute (CHIEA) was founded in 1984 by the regional ecclesiastical authority
known as the Association of Member Episcopal Conferences of Eastern Africa
(AMECEA). Eritrea, Ethiopia, Kenya, Malawi, Sudan, Tanzania, Uganda and Zambia
are the member countries of AMECEA.
Minimum Requirements
BSc
Degree in Computer Science/IT or equivalent from a recognzied institution;
Must be
CCNA certified or equivalent certification;
At least
(3) years working experience in a busy and large environment;
Sharp
troubleshooting skills of networks, computer, printers and software related
issues;
Good
documentation skills of all issues reported at the ICT Helpdesk.
Job
Responsibilities
Conducting
electrical safety checks on computer equipment.
Escalates
support tickets and open issues to the appropriate team member(s) to provide
the swiftest of resolutions
Installing
and configuring computer hardware operating systems and applications;
Maintenance
of the ICT assets register
Monitoring
and maintaining computer systems and networks;
Office
automation support and identification of requirements and ensuring customer
satisfaction
Provide
Technical support for the development and maintenance of ICT hardware and
software infrastructure across various levels and campuses.
Providing
support, including procedural documentation and relevant reports; supporting
the roll-out of new applications;
Provision
of ICT facilities, including delivery of advice, acquisition of equipment,
training, support and maintenance
Provision
of staff ICT training, directly or through third parties, including development
of an ICT training plan.
Resolves
support tickets and issues
Responding
within agreed time limits to call-outs;
Setting
up new users’ accounts and profiles and dealing with password issues;
Talking
staff/clients through a series of actions, either face to face or over the
telephone to help set up systems or resolve issues;
Testing
and evaluating new technology;
Troubleshooting
and fixing system problems and service requests, and providing high-level
technical support for unresolved service desk issues
Troubleshooting
system and network problems and diagnosing and solving hardware/software
faults; replacing parts as required;
User and
client support