Job Title: ICT Officer
Hiring Organization: Kenya
National Commission on Human Rights
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Independent
Institution
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/18/2024
The Kenya National Commission on Human Rights (KNCHR) is an
independent National Human Rights Institution created by Article 59 of the
Constitution of Kenya 2010 and established by the Government of Kenya through
an Act of Parliament (the Kenya National Commission on Human Rights Act, 2011)
and under the United Nations Paris Principles.
Job purpose
This position is responsible for supporting the implementation of
the Commission’s ICT strategy for provision of information communication and
technology services in the Commission.
Key
Responsibilities:
Assist in
monitoring ICT service desk delivery issues to ensure quick resolution of user
related incidents enhancing customer service delivery.
Assist in
undertaking the day to day management of the information technology platforms
to facilitate the efficient delivery of customer service and processing all
transactions
Assist in
maintaining and update the organizational ICT systems across the Commission to
retain current information.
Assist in
monitoring the Wide Area Network and the Local Area Network and ensure optimum
output performance within the Commission to enable smooth internet and network
connectivity.
Assist in
ensuring the smooth running of all ICT systems including web applications,
email system, firewall and spam filter.
Support
roll out of new applications and hardware as well as maintenance of inventory
for the organization’s IT hardware and software both at the main offices and in
regional offices
Participate
in timely preparation of the ICT department budgets, work plans and reports
Skills,
Experience and Minimum Qualifications
Bachelor’s
Degree in Computer Science, Information Technology, Business Information
Technology or any relevant field from a recognized institution.
At least
1 year of relevant service in a comparable position from a reputable
organization.
Professional
Certification in Cisco Certified Network Associate (CCNA)
Good
knowledge of Information Technology Infrastructure Library (ITIL)
Good
knowledge of Active Directory Services and management.
Good
knowledge of software development tools and maintenance practices.
Good
knowledge of relational database management
Excellent
organizational and problem solving skills
Meet the
requirements of Chapter Six of the Constitution of Kenya
