Customer Service Representative Job in Kenya

 Job Title: Customer Service Representative

Hiring Organization: M-Gas
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Mobile Liquefied Petroleum Gas (LPG) Services
Job Type: Full Time
Salary: KES Competitive
Date Posted: 03/19/2024

Key Responsibilities

Respond to customer enquiries in person, by phone and online helpfully and promptly.

Take responsibility for solving customer issues and make sure they are resolved promptly.

Maintain record of customer communications in CRM and other systems.

Acknowledge and resolve customer complains.

Process orders, customer applications and requests.

Maintain customer records.

Compile and distribute daily reports on customer products and credit usage.

Perform customer follow up to ensure that they are enjoying the product.

Identify and report computer systems incidents to the technical teams and relevant managers.

Make recommendations to improve customer service and business processes and systems.

Prepare schedules for customer visits by Technicians and Sales representatives as required.

Any other duties that may be assigned by Management.

Personal Attributes

Understanding and commitment to the company core values.

Good communication on the telephone and in person

Must display a can-do attitude and work well with others

Punctual and reliable.

The ability to multi-task in a high-paced work environment

Strong written and verbal communication skills

Academic Qualifications

Qualification Name Level

University Degree or Higher Diploma

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