Food and Beverage Trainee
Reporting to the Training
Manager, the trainee will be responsible for learning and familiarizing with
various activities and operations within their departments. He/ She will be
required to uphold company policies and requirements at all times.
Responsibilities
Under the supervision of
the Departmental Trainer and Training Manager, the intern shall learn to:
- Be knowledgeable of all services and products
offered by the hotel.
- Monitor operating supplies, equipment and reduce
spoilage and wastage successfully.
- Ensure that the place of work and surrounding area
is kept clean and always organized.
- Have a thorough knowledge and understanding of all
food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and
perform upselling all items offered by the department assigned as well as
offering alternatives.
- Successfully perform opening and closing procedures
established for the assigned outlet.
- Handle guest enquiries in a courteous and efficient
manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the
supervisors and ensuring follow up is performed with the guest.
- Be knowledgeable to operate the existing POS system
based on the trained responsibility level as assigned in the
department.
- Understand and strictly adhere to the rules &
regulations established in the hotel’s policy manual and the hotel’s
policy on fire, hygiene, health & safety.
- Maintain a good rapport and work relation with staff
in the assigned department and within the hotel.
- Attend and contribute to all staff meetings,
departmental trainings and hotel-initiated trainings scheduled.
- Carry out scheduled inventories of products and
operating equipment.
- Adhere to hotel’s policy on fire and safety as well
as hygiene regulations including HACCP in addition to other policies and
procedures.
- Ensure a flawless service to the highest standards
and as required by the department and the hotel.
- Have a complete understanding of the monthly profit
and loss statement of the department.
Qualifications:
- Degree/ Diploma in Food and Beverage service from a
recognized learning institution
- No work experience is required
- Less than one year since completion
(2021/2022)
- Kenyan Citizen
- Completed coursework (Even if not graduated)
- Ability to work and communicate in a multinational
environment
- Excellent grooming skills and must be well versed in
professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude.
How to Apply
