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Kenya Airways Jobs in Kenya (Many Vacancies)

Welcome aboard Kenya Airways! 

Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 54 destinations worldwide, 44 of which are in Africa and carries over four million passengers annually. 

The airline was recently voted the Leading Airline in Africa by passengers in the World Travel Awards. It has also been voted the Leading Airline in Africa – Business Class four years in a row. 

Most recently it has scooped top awards at the Africa Investor (Ai) Tourism Investor Awards and was declared the Business Airline of the Year in Africa. 

Position Ref No: IRC42130
Position Title: HR Talent Specialist
Brief Posting Description: To support the creation and sustenance of talent pipelines across the business through establishment of graduate management programmes in mission critical functions in conjunction with Relationship Managers.

Detailed Description
1) Talent Scouting and Pipeline build up
  • Populate the Talent Database for all job families which will allow the business to reduce time and effort spent on the identification and recruitment of talent into the business.
  • Coordinate activities that promotes the  recognition of KQ as a employer of choice in the market place such activities include Career Fairs (both local and international); Partnership with programs like Junior Achievement and AIESEC etc.
2) Manage the  Recruitment Process for the organization
  • Prepare a recruitment Plan - for all resourcing assignments covering all aspects of the recruitment, selection and induction for the position and obtain sign off through the HR Relationships Manager’s on all recruitment plans.
  • In liaison with the HR Relationships Manager’s, develop the job advertisement.
  • Liaise with the relevant media houses/marketing for placement of the advertisements within the approved medium.
  • Receipt & Acknowledgment of applications
  • Screening applications and short listing applicants
  • Talent selection - devising, running and evaluating selection processes including interviews, psychometric tests, personality questionnaires and various group activities
  • Conduct interviews for all positions up to entry level management positions grades (H02 – H11).
  • Offer/acceptance process
  • Staff Induction and On-boarding
  • Liaise with HR Services & the HR Relationships Managers on the staff Confirmation Process
  • Feedback to Candidates/File Closure
3) Workforce Planning
  • Together with the HR Relationships Managers and the line managers, determine what mix of experience, knowledge, and skills is required and sequence steps to get the right number of right people in the right place at the right time.
4) Reporting
  • Provide using the E-Recruitment Management Tool weekly, monthly and quarterly reports that is both quantitative and qualitative via hire metrics which may include but not limited to satisfaction surveys and new hire attrition among others as defined by the business.
5) Cost Management
  • Execute tactics with continued focus on achieving results within budgets, minimizing cost per hire
6) Coaching Hiring Teams
  • On best practices in interviewing techniques and on the role of the assessor at a selection centre
7) Expatriate Management
  • Assist the Talent Delivery Manager in the implementation of the Expatriate Management Process as assigned
  • Ensure all expatriate contractors have valid contracts with Kenya Airways before they join or extend their stay; ensuring there is a record of the contractors requisition and local understudy is identified to be trained during the duration of the contractors stay with Kenya Airways
8) Policy Management & Review
  • Working with the Talent Delivery Manager, propose and implement on-going improvements to staffing efforts in line with best practice and business demands.
Minimum Requirement
  • Graduate Degree and Higher National Diploma qualification in Human Resource Management. Certification in psychometric testing will be an added advantage
  • 5 years work experience in a busy HR environment in a large commercial organization of which at least 2 years should be in a middle management role in HR.
  • 2 years experience in a resourcing function using competency based assessments tools including psychometric profiling and ability tests.
  • Experience working with an ERP (working knowledge of oracle will be an added advantage
  • Leading Courageously - Level 2
  • Achievement Drive and Initiative - Level 2
  • Industry and Market Knowledge -Level 2
  • Living and Breathing Customer Service - Level 2
  • Collaborating as a Team - Level 2
  • Coaching and Developing Others -Level 1

Position Ref No: IRC40123
Position Title: CRM Manager
Brief Posting Description: Define the Customer Relationship Management (CRM) Strategy and drive growth ensuring all Revenue opportunities are Maximized, technology optimization and holistic Guest Experience across Customer Journey Enhanced

Detailed Description
  • Providing a compelling vision to keep the organization focused on Customer Relationship Management strategically, tactically and in real time, continuously and mutually with key stakeholders.
  • Bringing all customer data together in a single location, aligning processes among stakeholders in the service of the end customer, and smoothly integrating the Customer Relationship Management activities of other executives, lines of business and functional areas.
  • Selecting among the often competing requests for projects, funds and people, in accordance with the Customer Relationship Management vision, such as the issue of who is promoting the project, what technology can accomplish or whether new or existing customers merit the most attention from Customer Relationship Management.
  • Helping management and staff at all levels to understand Customer Relationship Management concepts and the firm’s vision for Customer Relationship Management, as well as communicating customer, market and profitability data to describe the firm’s progress as it proceeds on its Customer Relationship Management journey.
  • Setting expectations to help individuals and groups align their performance with the goals for Customer Relationship Management.
  • Ensuring that a sufficient flow of people, time, money and knowledge goes to the Customer Relationship Management areas that need these resources.
  • Ensuring that financial and operational controls are in place to monitor and improve customer performance and that any trust that might have been extended to any stakeholder under the Customer Relationship Management vision is not abused.
  • Measuring, Evaluating, organization and integration of the CRM modules for all functions
  • Building new best practice proposals to ensure innovative automation for CRM of the airline.
Minimum Requirement
  • Bachelors Degree in a relevant field
  • 7 years progressive experience within a Marketing / Commercial / Operations environment
  • CRM experience or certification and/or CRM Project implementation

Position Ref No: IRC 41463
Position Title: Internal Auditor
Brief Posting Description: To plan and execute both scheduled and adhoc audit assignments in compliance with the international standards for the professional practice of internal audit so as to bring about systematic, disciplined approach to evaluate and improve the effectiveness of risk management, controls and governance processes within KQ.

Detailed Description
  • Plan and Execute specific audit engagements within specified time budgets to accomplish the audit engagement plan.
  • Identify and profile various risks inherent in specific audit assignment, discuss them with the respective line managers and jointly agree on actions to be implemented for risk mitigation.
  • Identification of opportunities to add value through improved business efficiencies and effectiveness.  
  • Prepare reports on audit findings and jointly agree with line managers on action plans to address identified risks and control challenges.
  • Maintain liaison with audit clients (line managers) to enhance the control environment within the company through regular follow-ups and consultation.
  • Prepare neat, detailed, understandable and cross-referenced work papers to evidence work done and for future references, in compliance with standards for professional practice in internal audit
  • Execute audit activities to ensure reliability and integrity of information and effective use of company resources and compliance with contracts, standards and policies.
  • Follow up audit recommendations to ensure timely implementation and action to mitigate identified risks.
  • Provide consultancy services to line managers on trends in airline industry and best practice.
Minimum Requirements
  • years experience in audit, finance or busy commercial environment
  • University degree
  • Professional accounting qualifications (CPA, ACCA or equivalent)
  • Internal Audit Certification (CIA)
  • Knowledge in use of CAATTS
  • Proficiency in IT
  • Excellent communication skills
  • Knowledge of IFRS, company policies, procedures and rules Membership of ICPAK

Position Ref No: IRC42097
Position Title: Graduate Trainee - Revenue Management
Brief Posting Description: To maximize passenger revenues by proactively initiating, negotiating, implementing and managing the fare offering of Kenya Airways and Interline partners.

Detailed Description
  • Develop an annual pricing strategy to guide towards the growth of the airline’s market share, passenger revenues and Revenue per Available Seat Kilometer (RASK) in the assigned markets.
  • Review and analyze the company's product pricing compared to published and undisclosed prices of competitors in the market place.
  • Analyze periodic reports and make recommendations to the Sales Organization in order to meet network revenue and passenger targets.
  • Track historical customer demand through quantitative analysis to determine effectiveness of implemented pricing programs.
  • Coordinate fare audits to ensure approved fare levels are filed correctly in the booking tools.
  • Prepare and present periodic reports in order to guide the business. 
  • Negotiate group rates, tour operator deals, consolidator packages with the sales organization to maximize revenue opportunities for the airline.
Minimum requirement
  • A professional degree preferably in Finance, Economics, Mathematics, Business, Commerce and Engineering.
  • At least one (1) year of work experience in an Analytical area.
  • Ability to make decisions in a fast-moving, ambiguous environment
  • Demonstrates ability to interpret data, affinity with numbers and able to draw implications and modify approach
  • Standalone team player and able to prioritize work with little supervision
  • Excellent communication and presentation skills.
  • Excellent skills in analysis for high quality commercial solutions.

Position Ref No: IRC41464
Position Title: Operational Audits Manager
Brief Posting Description: To plan and supervise the execution of operational audit assignment so as to provide assurance to management and the Board to ensure risks are minimized and operations carried out effectively and efficiency.
Detailed Description
  • Plan, monitor implement and control operational audits to ensure efficiency and effectiveness of operations, adequacy and effectiveness of risk management processes, compliance with laws & regulations, and safeguard of assets.
  • Ensure implementation of ERM in group to ensure management and the Board understands sources of risks and how to manage these building for capability
  • Ensure implementation of CSA to equipment management with knowledge to assess business risks
  • Allocate resources to assignments to ensure effective execution
  • Review work papers to ensure conformity to standards for professional practice of internal auditing and meet audit objectives
  • Review draft audit reports to ensure conformity to internal audit standards and to meet target audit needs while adding value to the business.
  • Participate in client planning and close out meetings to agree audit objectives, scope and recommendations and implementation schedule
  • Develop, train and manage assigned staff
  • Follow up implementation of audit recommendation to ensure timely action and mitigation of identified risks
  • Participate in acquisition, implementation and sign off of IT projects to ensure resource optimization and integrity of process
  • Assist internal auditors in extraction and analysis of data using CAATTs to assist auditor efficiently
Minimum Requirements
  • At least 5 years experience in a professional audit firm with evidence of handling major operational audits successfully in a senior role
  • Solid knowledge of operational procedures, best practices and benchmarking methodologies
  • Knowledge process/people productivity
  • Experience in consultancy
  • Knowledge of Risk Management and CSA processes
  • Facilitation, interpersonal and communication skills
  • CPA (K),
  • CAATTs and IT literacy
  • Excellent Communication skills
  • Degree in commerce or related field
  • Project management experience
How to Apply

If you meet the above requirements, please apply through our website via

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