Our
client imports ICT equipment for distribution to the leading communication
companies in East Africa.
They
are looking for a Senior Accounts Manager
Job
Ref: SM/SAM/2
The position oversees the main engagement with all major service providers and operators in Kenya.
Relationships
must be built across the organisations.
Working
together with our technical pre sales team, Senior Account Managers build
solutions and sell our products and services to all major operators.
The
incumbent will be based in Westlands.
Duties and Responsibilities
1.
Manage and Maintain Existing Client Relationships
- Building
relationships with key personnel in existing client organisations and map
organisations to ensure excellent relations exist across these client
organisations
- Build
Account Plans for all existing and new clients, taking into account
current requirements, future possible requirements and future plans
- Build
a matrix of calls and visits to be made to each client to ensure that
regular contact by phone, email and particularly in person are maintained
to keep the company top of mind with clients.
- Prospect
for both larger and smaller operators, start new relationships with them
and work to introduce our vendor products and services to the clients
- Oversee
technical engagement with all clients
- Identify
pain points and network requirements within our new and existing clients
and provide solutions to them to address these requirements and pain
points.
- To
religiously maintain information on visits to clients, follow ups, when to
contact them next and to manage the engagement with all clients based on
KPIs that are set.
- Upsell
solutions to existing clients to provide improved services including
solutions that allow operators to offer more advanced solutions to
customers.
2. Create new relationships and opportunities with new service
providers and aaintain those relationships
- Identify
new potential clients, plan out contact matrices and engage with contacts
at new potential clients.
- Build
full account plans for new clients and build relationships across key
personnel in new accounts and present, promote and Sell products to new
clients
- Carry
out similar tasks as above for existing clients with new clients including
but not limited to building technical solutions, identifying pain points
and address the same, providing solutions to clients and working with the
Pre Sales team to present technical capabilities and propose technical
solutions.
- Sell
and upsell products and services to new clients.
Reports & Other Responsibilities
- To
report to the CEO on all engagements with clients with particular focus on
possible opportunities, client objections or road blocks and to report on
any issues that may exist in the market regarding our brand and our
partner vendors’ brands.
- To
track and report number of engagements with clients, method of contact and
next steps / next date of contract with all clients on a weekly basis.
- To
work with others as a team to ensure the best results for our clients
- To
participate as a team member to add value across the organization where
relevant and possible.
Qualifications, Skills and Experience
- No
formal degree necessary though University Degree is preferable
- Ability
to show the following skills:
1.
Natural sales ability and relationship building to ensure
excellent relations are kept with all our clients
2.
Excellent “can do” attitude to get the job done quickly at all
times
3.
Ability to think on your feet quickly and make decisions to
ensure that the organization runs efficiently.
4.
To maintain honesty and integrity at all times
5.
Ability to properly manage a calendar and meetings with clients
6.
Consistent Attention to detail and efficient follow up of items
7.
Good people management skills
- Excellent
communication and interpersonal skills are critical.
- A
decent technical knowledge and or understanding as well as experience in
the industry would be highly beneficial.
Remuneration: An
attractive salary is on offer dependent on skills, qualifications and
experience.
To
apply, send your CV in word format with a recent photograph of yourself
embedded in the top right hand corner.
Attach
an application letter demonstrating how your skills, experience and
qualifications are transferrable to the role.
All
documentation is to be emailed to info@byappointmentafrica.com, quoting the Job
Reference in the subject header of your mail.
ONLY short listed candidates will be contacted
