Commercial Manager Job Vacancy

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Commercial Manager Job Vacancy

Duma Works is recruiting a Commercial Manager for one of our clients in Uganda. 

The company is an international logistics and transportation company with operations in Uganda.


1.Sales Responsibility {Area of Sales, target client market}

  • To grow the value of the company’s customer base in every financial period and ensure total customer satisfaction on service delivery, information provision and issue resolution.
  • Prepare forecasts of meetings with clients {using sales call planners} and present weekly achievement reports to the Country manager. Weekly sales reports to be submitted within allotted timelines.
  • Follow up on previous weeks quotations with a view to ensuring ALL quotations sent are followed up within 1 week.
  • Ensure a minimum of 15 planned sales calls a week, unless otherwise advised / agreed upon with Country manager.
  • Initiate customer contacts and generate new local business, whilst also migrating ad hoc customers into permanent, long-term customers through the delivery of superior customer service.
  • Identify a regional customer base that encompasses companies operating within the various Group company offices.
2. Marketing Responsibilities {Duties to promote the company’s brand / Products & Services}
  • Work together with the Country manager in setting up and mapping out the Uganda marketing strategy.
  • Maintain cordial and favorable relations with all company’s UG suppliers to ensure preferred supplier service as well as rates.
  • Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
  • Be part of the company’s UG team that identifies the ideal commercial strategy for the station as a whole.
3. Service Responsibilities
  • Communication with potential customer base to achieve understanding of their requirements, patterns and freight opportunities.
  • Pre-shipment communication with clients in preparation for takeover by operations team.
  • Update and follow up with customers, particularly new and ad hoc customers, upon pick up, uplift, arrival clearance and delivery of shipments both locally and at point of destination.
  • Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
  • Prompt intervention whenever serious customer issues arise. This should also include the objective and regular use of NCRs to ensure continual service improvement.
  • Periodical customer service surveys carried out and a report submitted to the Country manager every 3 months.
4. Other Responsibilities
  • Strictly adhere to the agreed administrative SOP.
  • Primarily responsible for the accurate preparation, maintenance, and updating {by liaising with operations – 5th of each month} of rates.
  • Provision of the applicable buy/sell rates for each shipment to finance in a timely manner.
  • Adequate preparation for meetings {using call planner} to be made including an agenda / ready with all necessary information etc.
  • Escalation to Country manager for intervention whenever serious customer issues arise. This includes service issues / responses from global partners.
5. Targets / Expectations
  • Minimum 1 new customer per week.
  • Minimum Net revenue per month $100,000.00
  • Versatility in ‘opening up’ 1 or more different trade lanes per month.
  • Degree in business, logistics or transportation-related field preferred
  • Motivated by a sense of urgency, a will to win, and a talent for negotiating
  • Possesses excellent written and verbal communication skills
  • Five years of experience with freight solution sales, marketing and customer service required
  • Experience working in a deadline-driven environment preferred
  • It is expected that the candidate will use her/his existing professional network to help the company in broadening its clientèle, especially in the commercial and industry space.
How to Apply
NB: This position is open to Ugandan nationals and applicants with experience working in Uganda

Interested candidates who meet the above criteria should send their cvs and cover letters to

Deadline for receiving applications: 20th February 2016

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