Commercial Manager Job Vacancy

Duma Works is recruiting a Commercial Manager for one of our clients in Uganda. 

The company is an international logistics and transportation company with operations in Uganda.

Responsibilities

1.Sales Responsibility {Area of Sales, target client market}

• To grow the value of the company’s customer base in every financial period and ensure total customer satisfaction on service delivery, information provision and issue resolution.
• Prepare forecasts of meetings with clients {using sales call planners} and present weekly achievement reports to the Country manager. Weekly sales reports to be submitted within allotted timelines.
• Follow up on previous weeks quotations with a view to ensuring ALL quotations sent are followed up within 1 week.
• Ensure a minimum of 15 planned sales calls a week, unless otherwise advised / agreed upon with Country manager.
• Initiate customer contacts and generate new local business, whilst also migrating ad hoc customers into permanent, long-term customers through the delivery of superior customer service.
• Identify a regional customer base that encompasses companies operating within the various Group company offices.

2. Marketing Responsibilities {Duties to promote the company’s brand / Products & Services}

• Work together with the Country manager in setting up and mapping out the Uganda marketing strategy.
• Maintain cordial and favorable relations with all company’s UG suppliers to ensure preferred supplier service as well as rates.
• Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
• Be part of the company’s UG team that identifies the ideal commercial strategy for the station as a whole.

3. Service Responsibilities

• Communication with potential customer base to achieve understanding of their requirements, patterns and freight opportunities.
• Pre-shipment communication with clients in preparation for takeover by operations team.
• Update and follow up with customers, particularly new and ad hoc customers, upon pick up, uplift, arrival clearance and delivery of shipments both locally and at point of destination.
• Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
• Prompt intervention whenever serious customer issues arise. This should also include the objective and regular use of NCRs to ensure continual service improvement.
• Periodical customer service surveys carried out and a report submitted to the Country manager every 3 months.

4. Other Responsibilities

• Strictly adhere to the agreed administrative SOP.
• Primarily responsible for the accurate preparation, maintenance, and updating {by liaising with operations – 5th of each month} of rates.
• Provision of the applicable buy/sell rates for each shipment to finance in a timely manner.
• Adequate preparation for meetings {using call planner} to be made including an agenda / ready with all necessary information etc.
• Escalation to Country manager for intervention whenever serious customer issues arise. This includes service issues / responses from global partners.

5. Targets / Expectations

• Minimum 1 new customer per week.
• Minimum Net revenue per month $100,000.00
• Versatility in ‘opening up’ 1 or more different trade lanes per month.

Qualifications

• Degree in business, logistics or transportation-related field preferred
• Motivated by a sense of urgency, a will to win, and a talent for negotiating
• Possesses excellent written and verbal communication skills
• Five years of experience with freight solution sales, marketing and customer service required
• Experience working in a deadline-driven environment preferred
• It is expected that the candidate will use her/his existing professional network to help the company in broadening its clientèle, especially in the commercial and industry space.

How to Apply
 

NB: This position is open to Ugandan nationals and applicants with experience working in Uganda

Interested candidates who meet the above criteria should send their cvs and cover letters to commercial-manager-ug@dumaworks.com

Deadline for receiving applications: 20th February 2016

Looking for a job? Download the Kenyan Jobs app from Google Playstore and get the latest jobs and vacancies available in Kenya, go HERE>>>