Career Opportunities in Kilimall, Kenya

Kilimall Kenya’s Leading E-Commerce Company is looking for an online ad manager to join our quickly growing team. 

Customer Service Representative
 
Are you passionate about one-to-one, telephone or SNS interaction with customers? 

Do you have a passion for serving and tending to customers to ensure customer satisfaction?


Well here is your chance to join Kenya’s first -fastest growing online shopping mall.
 
Availability: Immediately.

Duties and Responsibilities
  • Greet customers warmly and ascertain problem or reason for calling.
  • Provide information about the company to any potential client with inquiry across the available multiple channels.
  • Track review customer complaints till resolution.
  • Handle complex and escalated customer service issues across the available Multi-channel.
  • Assisting customers to find the goods and products they are looking for on-site.
  • Giving advice and guidance on product selection to customers.
  • Dealing with customer refunds and exchange requests.
  • Working within established guidelines, particularly with brands.
  • Proactively taking up tasks and any other duties assigned to you, where needed, as stipulated in the contract.
Qualifications and skill set
  • Degree / Diploma in Customer care, Business Administration (Customer Care specialization)
  • MUST be service oriented and passionate about serving customers.
  • Possess strong oral and written communication skills.
  • Excellent Presentation skills.
  • Outstanding organization and planning skills.
  • Self-driven with high level of integrity and professionalism.
  • Ability to build customer relationships and provide customer service.
  • Previous experience with working in a Call center will be an added advantage.

Online Ads Manager
 
Kilimall Kenya’s Leading E-Commerce Company is looking for an online ad manager to join our quickly growing team. 

We have a deep focus on PPC advertising for order generation. 

We manage millions in annual ad spend generating hundreds of orders daily for our wider array of categories.  

You must have Google AdWords Certification, an experience of more than 2 years & a proven track record of managing online ad (PPC) campaigns with a focus on lead generation and CPA optimization.

 
The Role: You will be responsible for managing multiple category ad accounts across Google, Bing, Facebook and other ad networks as required. 

These accounts will be your babies and you’ll take pride in performing daily maintenance on them to optimize results and help them grow.
 
You will provide thought leadership on search strategies and optimization; builds strong relationships and establishes clear lines of communication with other business units, partners and internal staff members.

You are analytical and use problem solving capabilities to assure flawless program execution to meet and exceed stated objectives.

The Requirements
  • MINIMUM 2 years’ experience optimizing online ad campaigns for lead generation.
  • You MUST have Google Adwords & Analytics Specialist Certification, Hubspot certification will be a great piece to have in your quiver too, among the many others in this area.
  • In-depth knowledge of Google AdWords and Bing Ads is a must, with working knowledge of Yahoo Gemini and at least one Paid Search management platform (e.g. DoubleClick, Marin & bonus points for Facebook, Twitter, Linkedin, RTB, or others).
  • Manages the daily work flow & execution of all projects utilizing best practices and strategies
  • Oversees bid management, campaign builds, and & ad copy developed by in-house content team
  • Creates and executes digital account strategies and showcases learnings through reports, case studies, and blogs
  • Understands search engine optimization best practices and articulates knowledge through collaboration with SEO team
  • Effectively owns Business Unit relationship and is responsible for creating and delivering presentations
  • Provides thought leadership to clients in search and how it can integrate with other marketing channels
  • Commands data analysis of key metrics to identify, recommend and implement changes for increasing the performance of client programs
  • Moves program forward by proposing new tests, tactics, and strategies to ensure innovation remember this is a growing market in Kenya, new players (competitors) are coming in daily, so you have to make sure we beat them.
  • Manages budgeting, forecasting, and flighting
  • Provides excellent communication via phone, emails and direct contact
Team Leadership & Development
  • Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity
  • Assists in training and developing team members
  • Provides support and mentorship to associate media manager working on account
Process Improvement
  • Assists in the development and documentation of best practices for improving operational efficiencies within the team and the group
Minimum Qualifications:
  • Bachelor’s degree, concentration in business, marketing, or advertising preferred
  • High competency level in MS Office with specific strengths in Excel and PowerPoint
  • High attention to detail and a perfectionist mentality.
  • You’re self-motivated and require no management (but love hearing suggestions)
  • You enjoy problem solving and thinking creatively.
  • You take pride in seeing your actions accomplish set goals.
  • You’re secretly (or outwardly) nerdy and this all sounds fun!
The Fine Print
  • Office hours are 8:30am to 5:30pm but you may have to work longer from time to time.
  • Compensation is based on experience and hard work IS rewarded

How to Apply

If you are up to the challenge and do possess the necessary qualification and required skills & experience, please submit your cover letter and CV to hr@kilimall.com on or before 19th January 2016 indicating the position you are applying for on the mail subject and expected salary in the message body.