Our client,
an ICT company that prides itself in delivery of cost-effective future proof
solutions, backed by exemplary customer service is looking forward to fill in
the following position;
IT Sales Administrator
Job Responsibilities
Being the
Sales Administrator, you are Directly Accountable for;
1. Client Management
- Managing targeted accounts and presenting a broad portfolio of business products and services and show how you can enrich the customer experience and increase spend.
- Nurture and build supportive client relationships on client accounts.
- Consistently provide excellent customer service to clients.
- Develops position as confidante with senior managers within client organization, by providing regular two-way communication between the client and company, to provide strong company representation and set proper client expectations.
- Representing the client needs and goals within the organization to ensure quality.
- Managing targeted accounts and presenting a broad portfolio of business products and services and show how you can enrich the customer experience and increase spend.
- Owns the contract and contract renewals for new work for an existing client.
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Planning and writing proposals, and leading ongoing project presentations to clients.
2. Administration
- Reporting, providing regular input on all account activity, including status and call reports on a weekly basis.
- Share information regarding competitor intelligence, success stories, and customer feedback.
- Transfer client and lead details to Project Manager for implementation
- Provide accurate and comprehensive information regarding customer orders to the stores and procurement department.
- Refer unresolved customer grievances to designated departments for further investigation.
3. Preparation of
detailed quotations
- Preparation of pricing, including costing resources, verification of resource requirements and timings for lump sum elements. Vetting costing, timings and margins with Finance Manager, Business Line Managers and Product Managers as necessary.
- Preparation of pricing clarifications and commercial qualifications. Ensuring contract terms and conditions are reviewed and qualifications incorporated in proposal.
- Follow-up on the sent quotations / proposal to the client till logical conclusion.
4. Post Order Correspondence
with internal team members and clients
- Prepare relevant documentation for the awarded project.
- Handover of the relevant documentation & rationalized estimation sheets to the customer service team for further execution of the awarded project.
- Prepare and sent appreciation letter to the client for the awarded project.
- Submit quotations issued and Local Purchase orders received to the Finance Department
Qualifications
Academic Qualifications
- Must have Diploma/degree in Business Information Technology
- Must have a Minimum 2 years experience in Information technology Industry as a IT Sales Administrator.
- Certification in Project Management will be added advantage
- Must have IT Technical Pre-sales knowledge.
Skills Requirement
- Sales skills
- Team management skills.
- Proposal Writing skills
- Excellent planning and organizing skills
- Scheduling and monitoring skills
- Excellent communication skills
- Problem analysis and problem-solving skills
All
qualified candidates should send their applications including three referees,
detailed CVs together with relevant academic/professional testimonials to info@ardenafrica.com
Please
indicate your expected salary.
The
candidates should indicate the position applied for in the subject line.
Only
qualified candidates will be considered
