Job Title: ICT Assistant
Responsible for: Operations
Location: Nairobi and Mombasa
Main Responsibilities
- assist
& resolve customer issues relating to technical problems with the
system
- creation
of user accounts, registrations or equipment & vehicles, roles,
logins, journeys & any other approved requirements where identified
- monitoring
of the platform & rectify possible issues to ensure the smooth running
of operations
- provision
of technical assistance as directed by the Operations Manager
- provide
training to both staff and client staff where & when required
- assist
in developing the business of Fleet & Cargo Tracking with current or
new clients
- programming
& testing of equipment
- provide
support for all areas of technical support function including
communications software, test tools and performance
- to
provide a work environment that is supportive and receptive to development
opportunities and activities
- to
keep abreast of Operations best practices and constantly provide feedback
to management if & when required for the continuous improvement in our
service
- support
the annual and short term business objectives
- may,
from time to time be required to work out of station
Required Skills
- good
technical knowledge and skills
- hard
working, honest, and performance orientated.
- able
to work long hours and odd times
- good
organizational skills
- be
punctual in timekeeping
- able
to work as a member of a team and when required, independently
- able
to work unsupervised
Qualification:
- Computer
Competent
Experience required:
- ICT
s/w and/or h/w engineering
Knowledge and understanding of:
- Microsoft
Office suite of software
Proven ability to:
- Communicate
effectively (verbally and in written form)
- Maintain,
support & promote ethical & professional values
- Ability
to meet targets & work under pressure
- Build
and sustain relationships
- Value
and support others
- Solve
problems
- Use
of generic IT applications
- Promote
an organisation’s interests and values
- Recognise
own strengths and weaknesses
- Improve
and sustain performance in a service delivery organisation
- Results
and quality management orientated
- Innovation
and continuous development and improvement
Please send your resume to techoperation.2013@gmail.com with the
position title on the subject.
Only shortlisted will be contacted