I recently bumped into a
fuming friend. After I calmed her down with an offer of expensive coffee, she
narrated how she had just had a session with the worst receptionist in the
world. According to my friend, the young, beautiful and seemingly well-groomed
girl sitting behind the reception desk barely looked at her, she mumbled her
answers, was chewing gum like a homo erectus, and when she made eye contact, my
friend felt as if she was being sized up for a bare-knuckle fight.
I empathized with her,
because, after all, encountering………
