Head of Department - Employee Service Centre
Ref: HODESC - JANUARY 2012
Reporting to the Director Resources, the job holder will facilitate the formulation and implementation of processes, procedures and strategies to enhance growth of the Employee Service Centre to maximize business value and to meet corporate objectives.
Key Responsibilities
Ref: HODESC - JANUARY 2012
Reporting to the Director Resources, the job holder will facilitate the formulation and implementation of processes, procedures and strategies to enhance growth of the Employee Service Centre to maximize business value and to meet corporate objectives.
Key Responsibilities
- Establishing
and leading the HR shared service that focuses on HR administrative
excellence.
- Accountability
for managing HR information systems utilizing ORACLE and other platforms.
- Responsible
for Employee Relations Management in pursuit of an engaged and productive
workforce.
- Providing
oversight and leadership in building an integrated wellness program for
Safaricom.
- Providing
oversight and leadership of transactional service delivery, operational
effectiveness, business process review, continuous improvement activities
and staff coaching and development.
- Ensuring
that processes needed for the quality management system are established,
implemented and maintained in accordance to ISO 9001 international
Standards.
- Providing
leadership and direction to the support services section within the
Resources division, by formulating, managing and directing dynamic
interface processes with suppliers of non-core but essential services
namely fleet management, hotel and travel services.
The ideal candidate will have:
- Over
ten years experience in HR Management.
- A
minimum of a Bachelor’s degree or equivalent training, education and
experience.
- Be
a seasoned HR manager with a change management orientation.
- Possess
strong administrative skills with a flair for technological enhancements
to transactional processing.
- Experience
in people management and leading a team.
- Have
considerable knowledge of labour relations.
- Good
negotiator commercially survey & aware.
- Ability
to develop & maintain effective relationships which yield results.
- Good
Knowledge of the trends, principles and practices of HRIS systems.
- Computer
proficiency and ability to operate integrated Oracle HR is essential.
- Excellent
communication skills with exception interpersonal and report writing
skills.
- Highly
innovative, creative with excellent analytical and decision making skills.
The deadline for application is Thursday January 19th 2012.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to hr@safaricom.co.ke
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