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Employee Service Centre Head of Department Job in Kenya

Head of Department - Employee Service Centre 


Reporting to the Director Resources, the job holder will facilitate the formulation and implementation of processes, procedures and strategies to enhance growth of the Employee Service Centre to maximize business value and to meet corporate objectives.

Key Responsibilities

  • Establishing and leading the HR shared service that focuses on HR administrative excellence.
  • Accountability for managing HR information systems utilizing ORACLE and other platforms.
  • Responsible for Employee Relations Management in pursuit of an engaged and productive workforce.
  • Providing oversight and leadership in building an integrated wellness program for Safaricom.
  • Providing oversight and leadership of transactional service delivery, operational effectiveness, business process review, continuous improvement activities and staff coaching and development.
  • Ensuring that processes needed for the quality management system are established, implemented and maintained in accordance to ISO 9001 international Standards.
  • Providing leadership and direction to the support services section within the Resources division, by formulating, managing and directing dynamic interface processes with suppliers of non-core but essential services namely fleet management, hotel and travel services.
The ideal candidate will have:
  • Over ten years experience in HR Management.
  • A minimum of a Bachelor’s degree or equivalent training, education and experience.
  • Be a seasoned HR manager with a change management orientation.
  • Possess strong administrative skills with a flair for technological enhancements to transactional processing.
  • Experience in people management and leading a team.
  • Have considerable knowledge of labour relations.
  • Good negotiator commercially survey & aware.
  • Ability to develop & maintain effective relationships which yield results.
  • Good Knowledge of the trends, principles and practices of HRIS systems.
  • Computer proficiency and ability to operate integrated Oracle HR is essential.
  • Excellent communication skills with exception interpersonal and report writing skills.
  • Highly innovative, creative with excellent analytical and decision making skills.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Thursday January 19th 2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd

Via E-mail to

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