Information Management Coordinator Job in Kenya

Overall purpose of the role: 

The Information Management Coordinator is part of the Country Office support services team and provides support to the Kenya program field operations by training & advice, compliance control, and providing technical support to Kenya Program team for IT related issues. Additionally, the coordinator will conduct technical assessments during the recruitment of IT staff for both field and Country Office positions. The incumbent will be instrumental in elevating the capabilities of the Kenya program’s Information Management Office, establishing a Centre of Excellence for IT, and providing comprehensive support to end users.

Duties & Responsibilities:

Help Desk

Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment

Troubleshoot/diagnose problems and react accordingly

Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered

Liaise with Regional IT Office on IT equipment that need repair/replacement

Prepare an inventory schedule of all IT equipment and software in use

Carry out simple and brief, on the job training for staff as required.

Manage system resources

Carry out computer audit trails 

Perform general repairs on some IT equipment and peripherals as needed 

Database, Networking, Internet

Monitor company WAN for problems

Troubleshoot internet issues in liaison with the relevant ISP

Install all new hardware, systems, and software for networks

Install, configure, and maintain network services, equipment and devices.

Support administration of servers and server clusters located at the Kenya Program offices

Plan and support network and computing infrastructure

Perform troubleshooting analysis of servers, workstations and associated systems

Document network problems and resolution for future reference

Monitor system performance and implement performance tuning

Oversee software and network security

Monitor bandwidth utilization amongst the users

Backup, Antivirus & Security 

Perform backups as scheduled and ensure data integrity 

Configure and update antivirus 

Manage user accounts, permissions, email, and anti-virus, anti-spam

Maintain system backups

Continually perform preventative maintenance

Assist with system upgrades and rollouts 

Support to end users & Reporting

Perform preventive maintenance

Train the users on basic IT skills and Dynamics 365

Ensure proper management, continuity and proper resource utilization of project resources

Prepare a comprehensive monthly report of the IT occurrences to the Head of support services

Analysis of communication bills and implement the necessary controls in the Kenya Program offices

Perform any other IT related assignment allocated within the Kenya Program teams

Experience and technical competencies

At least 5-years work experience working in an IT support environment in relevant field INGO or other agencies experience in Information Management.

This position will require a demonstrated ability to achieve results in a demanding and fast paced environment.

Knowledge of and competence in Microsoft operating system and office suite 

High level of hardware/software remote trouble shooting experience & quick in learning new systems

Able to work under harsh and extreme conditions, good judgment and problem-solving skills  

Demonstrate a customer-focused, motivated and pro-active approach to work

Proven ability to manage large varied workloads and deal constructively with stress and periods with long hours.

Proven ability to prioritize tasks, meet deadlines and work with limited supervision.

Excellent interpersonal skills & demonstrated ability to establish effective working relations between programs & support

Ability to travel regularly within the Kenya Program field locations to support and monitor IT operations on the ground Problem solving and conflict resolution skills.


Bachelor’s degree in Information Technology or other related field from a recognized institution 

Cisco network certifications

Microsoft certifications preferred


Excellent Communication skills in English and Swahili required

Key stakeholders: Internal & External

DRC staff members in CO & RO; MIS officers in the field offices

Service providers


How To Apply

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