Overall purpose of the role:
The Information Management Coordinator is part of the
Country Office support services team and provides support to the Kenya program
field operations by training & advice, compliance control, and providing
technical support to Kenya Program team for IT related issues. Additionally,
the coordinator will conduct technical assessments during the recruitment of IT
staff for both field and Country Office positions. The incumbent will be
instrumental in elevating the capabilities of the Kenya program’s Information
Management Office, establishing a Centre of Excellence for IT, and providing
comprehensive support to end users.
Duties & Responsibilities:
Help Desk
Function as the main point of contact for IT related
issues in the use of computers, software and other communication equipment
Troubleshoot/diagnose problems and react accordingly
Advise and instruct staff (users) on IT best
practices, internet and e-mail usage and appropriate course of action where
problems are encountered
Liaise with Regional IT Office on IT equipment that
need repair/replacement
Prepare an inventory schedule of all IT equipment and
software in use
Carry out simple and brief, on the job training for
staff as required.
Manage system resources
Carry out computer audit trails
Perform general repairs on some IT equipment and
peripherals as needed
Database, Networking, Internet
Monitor company WAN for problems
Troubleshoot internet issues in liaison with the
relevant ISP
Install all new hardware, systems, and software for
networks
Install, configure, and maintain network services,
equipment and devices.
Support administration of servers and server clusters
located at the Kenya Program offices
Plan and support network and computing infrastructure
Perform troubleshooting analysis of servers,
workstations and associated systems
Document network problems and resolution for future
reference
Monitor system performance and implement performance
tuning
Oversee software and network security
Monitor bandwidth utilization amongst the users
Backup, Antivirus & Security
Perform backups as scheduled and ensure data
integrity
Configure and update antivirus
Manage user accounts, permissions, email, and
anti-virus, anti-spam
Maintain system backups
Continually perform preventative maintenance
Assist with system upgrades and rollouts
Support to end users & Reporting
Perform preventive maintenance
Train the users on basic IT skills and Dynamics 365
Ensure proper management, continuity and proper
resource utilization of project resources
Prepare a comprehensive monthly report of the IT
occurrences to the Head of support services
Analysis of communication bills and implement the
necessary controls in the Kenya Program offices
Perform any other IT related assignment allocated
within the Kenya Program teams
Experience and technical competencies:
At least 5-years work experience working in an IT
support environment in relevant field INGO or other agencies experience in
Information Management.
This position will require a demonstrated ability to
achieve results in a demanding and fast paced environment.
Knowledge of and competence in Microsoft operating
system and office suite
High level of hardware/software remote trouble
shooting experience & quick in learning new systems
Able to work under harsh and extreme conditions, good
judgment and problem-solving skills
Demonstrate a customer-focused, motivated and
pro-active approach to work
Proven ability to manage large varied workloads and
deal constructively with stress and periods with long hours.
Proven ability to prioritize tasks, meet deadlines
and work with limited supervision.
Excellent interpersonal skills & demonstrated
ability to establish effective working relations between programs & support
Ability to travel regularly within the Kenya Program
field locations to support and monitor IT operations on the ground Problem
solving and conflict resolution skills.
Education
Bachelor’s degree in Information Technology or other
related field from a recognized institution
Cisco network certifications
Microsoft certifications preferred
Language:
Excellent Communication skills in English and Swahili
required
Key stakeholders: Internal & External
DRC staff members in CO & RO; MIS officers in the
field offices
Service providers
Suppliers
How To Apply
