ICT Support Officer Job in Kenya

Job Responsibilities

Conducting electrical safety checks on computer equipment.

Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions

Installing and configuring computer hardware operating systems and applications;

Maintenance of the ICT assets register

Monitoring and maintaining computer systems and networks;

Office automation support and identification of requirements and ensuring customer satisfaction

Provide Technical support for the development and maintenance of ICT hardware and software infrastructure across various levels and campuses.

Providing support, including procedural documentation and relevant reports; supporting the roll-out of new applications;

Provision of ICT facilities, including delivery of advice, acquisition of equipment, training, support and maintenance

Provision of staff ICT training, directly or through third parties, including development of an ICT training plan.

Resolves support tickets and issues

Responding within agreed time limits to call-outs;

Setting up new users’ accounts and profiles and dealing with password issues;

Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

Testing and evaluating new technology;

Troubleshooting and fixing system problems and service requests, and providing high-level technical support for unresolved service desk issues

Troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required;

User and client support

Minimum Requirements

BSc Degree in Computer Science/IT or equivalent from a recognzied institution;

Must be CCNA certified or equivalent certification;

At least (3) years working experience in a busy and large enviornment;

Sharp troubleshooting skills of networks, computer, printers and software related issues;

Good documentation skills of all issues reported at the ICT Helpdesk.

How To Apply

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