Purpose of the Role
The Control Room Manager is responsible for managing
all facets of Control Room operations, including management of Control Room
Operators, whilst overseeing the core duties of the Control Room in
identifying, assessing and coordinating a strategic response to security and
emergency situations.
The role is responsible for the ongoing development
of all technologies pertaining to the Control Room. The role will also be
responsible for reviewing and sourcing the latest technologies to enhance
company capabilities in protecting the clients from any criminal, protest,
terrorist and reputational threats.
Key Responsibilities
Manage control room operations and operators to
ensure effective implementation and management of all SOPs for the security
control room including the monitoring and operation of fire, security and
access control systems, and proactively identifying risk, recommending,
implementing appropriate corrective and preventive action.
Ensure Control Room Operators (CRO) are continuously trained in all facets of Control Room operations, while ensuring that they are proactively monitoring the site and responding to incidents and CRO conduct and take the lead on all incident investigations as required by reviewing CCTV and completing relevant reports.
Provide strong leadership, guidance and direction to
the team on all people and operational matters, including recruitment,
training, development of staff engagement strategies, staff development and
performance management to create a high performing, diverse and inclusive
culture, where staff are inspired and encouraged to apply their diverse skills
and perspectives to achieve common goals.
Continually review effectiveness of all technical
systems within the company to ensure the most modern and up to date systems and
technology is utilized, and provide advice on the most efficient and effective
use of current surveillance equipment.
Provide strategic and operational security advice to
the Operations Manager, focusing on the control room operations, and
proactively identifying risk, recommending and implementing appropriate
corrective and preventive action
Actively contribute to the improvement of company
operations and service standards by identifying, recommending and implementing
approved initiatives, operational plans, standard operating procedures and
security procedures that recognise the importance/status of the building and
security threats.
Maintain understanding and comply with the
requirements of legislation, policy and procedures that govern CCTV operations
in order to maintain the security and integration of company systems. Maintain
close relationships with Local Area Command ensuring appropriate information is
passed on by control room operators to ensure they have necessary information
to resource and manage incidents.
KEY CHALLENGES
Operate within a 24 hour live operating environment,
including working rotating shifts across days, evenings and weekends.
Working within a high public visitation site within
an increased security threat level environment, remaining vigilant to ensure
incidents are identified and managed appropriately.
Clearly understanding the impacts of local and
international incidents which may impact the company. Proactively identifying
through the use of CCTV, key risk indicators or potential threats to the safety
of visitors, employees and the precinct of the company.
Essential Requirements
Degree in Security Management or any other relevant
course
Proven ability to provide strong people leadership in
a complex environment, including designing and successfully implementing
initiatives to improve team culture and engagement, staff development and
teamwork.
10+ years demonstrated operational experience within
a security control room environment within a high profile or high public
visitation site characterized by high levels of constantly changing activity,
with a large range of cameras and systems.
Experience in delivering security or related services
within heightened level of threat and experience of a multitude of security
incident types and responses and in liaising with outside security agencies and
emergency services.
Thorough understanding of the Workplace Surveillance
Act, along with all the relevant laws and regulations surrounding the
operations of CCTV and thorough understanding of CCTV policies within a large
organization.
Proven experience in investigating Security and or
terrorism related incidents.
Proven capability to work under pressure and operate
multiple systems in a high-pressure work environment.
High level of attention to detail and the ability to
resolve problems requiring interpretation and assessment of complex situations.
Intermediate to advanced computer skills, as well as
strong administrative and report writing skills including writing procedure and
policy development documentation.
The ability to work 12 hour shifts on a 24/7 rotating
roster.
Ability to make sound decisions in complex
environments that have the potential to jeopardize the safety and integrity of
the building.
Relevant experience in dealing with complex
situations with a changing or mobile threat incident
How To Apply