Job brief
Reporting to the Control Room Manager, the successful
candidate will be an essential part of the smooth daily operation of the
business. The Senior Communications Controller will be tasked to work closely
with the Operations team and to ensure all Control Room operations needs are
met.
Responsibilities
Report to the Control Room Manager on all matters
arising in the Control Room.
Ensure all Controllers comply with Control Room SOPs
and General Company policy.
Ensure that all documentation for clients are well
filed on soft copy and can be easily reached by the Tire 1 and 2 Controllers.
Ensure that all processes matrixes are available and
amended based on the need for every assignment.
Be in charge of all CCTV client log-ins and credentials and must be well secured.
Training and deployment of new controllers and
organizing for refresher training for the old team.
Organizing weekly/monthly operations meetings and
implementing an action plan
Preparing controllers rota and plan for their annual
leaves.
Supervise all other shift controllers and ensure they
comply with Company and Control Room Policies and processes.
Liaise with the sub-contractors to make sure that
they comply with the company policies on deployments.
Organize Control Room weekly meetings and communicate
agenda in advance.
Liaise with Controllers for their concerns and raise
it up in a professional way with management.
Ensure Content Management Systems is updated for all
required folders.
Ensure all time sheets are in latest by every
Wednesday morning of the week, verified, signed and readable and on correct
folders.
Ensure subcontractors comply with rota requirements.
Work on daily client security reports including flash
reports to the clients.
Take note of all requests on phone calls, emails and
other channels and ensure they are dealt with and on time.
Proof read all reports submitted from Control Room to
ensure they are accurate, well spelt and properly formatted before sharing with
the client.
Work on patrol reports and submit to client every
morning, verify and report missed patrol to management for follow up with
respective officers.
Prepare Controllers rota factoring in all company
policy and relevant labour laws.
Ensure Control Room operation standards are complied
with by Control Room staff.
Operations Competencies
Understand the job description
Expected to build productive relationships internally
and externally, fostering teamwork by keeping colleagues updated on activities.
Must be operationally proactive, eager to learn, and
be a solution-oriented operations individual
Qualifications, Skills & Experience
Minimum of a Degree in Criminology or in a related
field.
Minimum of 5 years’ experience as a Control Room
Operator.
Experience using relevant security technology and
security platforms (e.g., CCTV, computers, and Security Software).
Clear and precise reporting and incident management.
Proficient in MS Office and Google Suite.
A valid Certificate of Good Conduct.
Articulate problem-solving skills.
Must be good in organizational and multitasking
abilities.
Excellent communication skills and good command of
the English language both written and spoken – clear and courteous on the phone
and email.
Ability to work shifts both day and night.
How To Apply