Commercial Manager Job in Kenya

Job Description

Reporting to the Chapter Lead – M-PESA Performance, Strategy & Analyticsthe position holder will be responsible for Generation and aggregation of data and market led Insights for performance and planning of Financial Services solutions, customer growth, usage of M-PESA and customer experience to realize company strategy and mission objectives. The role works with SLT, Product owners, growth managers and business unit partners.

Key Responsibilities

Responsible for Driving end-to-end delivery of Customer Value proposition

The role holder generates customer insights, develop comprehensive value propositions and Go-To-Market strategies that will enable Safaricom drive acquisition, usage and retention of Customers, while gaining on key consideration, usage and affinity brand metrics specific to the segment. 

Ensure that the commercial strategy is implemented in alignment with overall tribe strategy, market needs and requirements. Responsible for gaining leadership in the market segment in Kenya.

Channel Acceleration/penetration 

Business process analysis 

Process engineering 


Relevant undergraduate degree. A Master’s degree is beneficial.

Working experience in the Financial Services Sector, Mobile money and Telco sector business models.

Work experience in strategy development and execution a must.

Highly developed communication skills and ability to manage and champion strategy positions up to Executive levels.

Critical competencies for success

Experience in preparation of budgets and forecasts in a large company 

Financial modeling experience, preferably in Excel 

Demonstrated ability to analyze the financial services competitive environment through market trends, market intelligence and providing insights for response to the findings

How To Apply

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