Job Description
Reporting to the Chapter Lead – M-PESA
Performance, Strategy & Analyticsthe position holder will be
responsible for Generation and aggregation of data and market led Insights
for performance and planning of Financial Services solutions, customer growth,
usage of M-PESA and customer experience to realize company strategy and mission
objectives. The role works with SLT, Product owners, growth managers and
business unit partners.
Key Responsibilities
Responsible for Driving end-to-end delivery of
Customer Value proposition
The role holder generates customer insights, develop
comprehensive value propositions and Go-To-Market strategies that will enable
Safaricom drive acquisition, usage and retention of Customers, while gaining on
key consideration, usage and affinity brand metrics specific to the
segment.
Ensure that the commercial strategy is implemented in
alignment with overall tribe strategy, market needs and requirements.
Responsible for gaining leadership in the market segment in Kenya.
Channel Acceleration/penetration
Business process analysis
Process engineering
Qualifications
Relevant undergraduate degree. A Master’s degree is
beneficial.
Working experience in the Financial Services Sector,
Mobile money and Telco sector business models.
Work experience in strategy development and execution
a must.
Highly developed communication skills and ability to
manage and champion strategy positions up to Executive levels.
Critical competencies for success
Experience in preparation of budgets and forecasts in
a large company
Financial modeling experience, preferably in
Excel
Demonstrated ability to analyze the financial
services competitive environment through market trends, market intelligence and
providing insights for response to the findings
How To Apply
