Job Description
This position is to helps the Front Office Manager
organize and manage the team, perform administrative tasks and coordinate with
the other departments. Helps employees improve their skills and provide support
for career development.
Management of the Hotel Front Office operation to
achieve a reputation as a market leader
Effective supervision of all guest arrivals and
departures, ensuring that room allocations and check in/check out processes
follow set procedures and are customer focused.
Run and actively participate in weekly Front Office
meetings, respecting the confidentiality of issues which may be discussed
formally or informally.
Full utilization of the Front Office system, ensuring
accuracy in use and a range of accurate reports are produced to meet
operational needs.
Develops high quality relationships with guests, from
the moment they arrive and throughout their stay, in order to encourage
loyalty.
Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
Preparation of Front Office monthly reports,
commenting on key company performances and forecasts.
Ensure there is management support and presence
visible on Front Desk and in the lobby during key times throughout the day.
Daily liaison with the Reservations office to ensure
accuracy in room allocation and maximizing of yield.
Strive to implement the Accor Vision and demonstrate
active use of Accor Values.
Any other duties assigned by your manager.
Qualifications
Diploma in Front Office operations or related field.
Minimum 2 -3 years previous experience within similar
role.
Proven Ability to lead by example, good
communications skills, Strong interpersonal and problem-solving abilities.
Good knowledge of Front Office operation, including
Opera system.
Highly responsible & reliable.
How To Apply
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