Job Summary
Reporting
to the Head of Talent & Organization Development or any other delegated
supervision within HR Shared Services, Governance & Reporting, and HR
Business Partner sections the job holder’s main role is to provide.
administrative support to the HR department.
Key
Responsibilities
Governance & Reporting
Administration
- Organize and file employee documents on
the HRIS and physical files as guided.
- Support with update and maintenance of
employee records on the HRIS as guided including employment details,
dependents and contact information to ensure accuracy of records/HR
database.
- Collate and track relevant employee
documents using provided templates and worksheets to ensure compliance.
- Prepare communication as guided and
provide timely feedback to employees on different matters including but
not limited to loans, pension, medical etc.
- Follow up to ensure all new joiners
submit the required employment details and documents for smooth onboarding
and running of HR processes.
- Deliver critical documents to the
respective recipients to ensure timely feedback is received and efficiency
in closing matters.
- Respond to employee enquiries regarding
HR policies, employee benefits, and other HR-related matters with guidance
from the relevant HR leads.
- Receive and direct calls within the HR
department while gathering messages and directing them to the relevant
persons to ensure employee issues are resolved in a timely manner.
Talent & Organizational Development
- Track and collate training needs across
the business with the guidance of T&OD lead to ensure accuracy of
learning interventions deployed.
- Maintain training records for the bank to
ensure timely and accurate reporting.
- Monitor training delivery in an efficient
manner that ensures quality outcomes and value for money in accordance
with the laid-out objectives.
- Support in the preparation of training
evaluation reports and implementation of continuous improvement
interventions to obtain. return on investment. Provide support for the
development of in-house training modules, train the trainer and delivery
of training where necessary while sharing and updating the in-house
training guidelines with the relevant persons.
- Champion compliance with the DIT
regulations, including the payment of levies and claiming of due
reimbursements for training undertaken.
- Promote the usage of the bank’s
performance management tools including P&DP (Performance &
Development Plan), 360 Degree Assessment form etc. by supporting training
on the same and sharing the correct documents for consistency.
- Collate and prepare performance appraisal
submission reports as per the set timelines.
- Maintain a repository of employee
P&DPs on the bank’s KBZ folder to support the quality checking process
and any other process where such document may be required.
- Share performance appraisal submission
reports with the HRBPs to enable them to track and follow up with business
for closure within performance cycle timelines.
- Assist with the planning of induction for
all new joiners in the bank for a smooth transition into their role.
- Monitor and maintain a record of
induction programs in the Bank to ensure all new joiners go through a
formal induction.
- Obtain and use feedback from induction
programs through surveys and interactions with inductees to develop
continuous improvement interventions for the bank.
- Support with the talent management
processes including talent segmentation, launch of talent councils,
succession planning, identification and development of HIPOs and roll out
of relevant development programs.
- Assist with coordination and the
implementation of retention programs for high performing employees in
accordance with the Talent Management Policy.
- Assist in job analysis and maintain a
repository of all job descriptions within the bank which will be used and
updated when need be to ensure consistency. Support with the preparation
of organization communication in Word, Excel and PowerPoint documents as
required.
Shared Services
- Support the candidate screening process
by reviewing potential employees’ resumes and application forms to
identify suitable candidates to be shortlisted and go through the
interview process.
- Organize, schedule and confirm interviews
with shortlisted candidates as per the HR SLAs.
- Post job advertisements to job boards,
bank’s careers page and social media platforms as guided within agreed
timelines.
- Participate in organizing bank events and
initiatives as guided.
- Prepare and send offer and rejection
letters or emails to candidates as guided.
- Track progress, deadlines, and priorities
of all projects that require employees to furnish their information.
Other Duties
- Any other duties within reasonable scope
of the job assigned by the line manager.
Key
Relationships
Direct Reports to this Position
- N/A
Customers of this Position
- All Departments in the Bank
Knowledge,
Skills and Experience
- Bachelor’s degree in human resource
management, social sciences or any other business related field.
- Experience working in a fast paced,
demanding office environment is an added advantage.
- Knowledge of labor laws.
- Familiarity with an HRIS (Human Resources
Information System) software is an added advantage.
- Proficiency in all Microsoft Office
applications and or G-Suite
- The ability to work effectively within a
team.
- Excellent administrative and
organizational skills.
- Great attention to detail
Competencies required for this
Role
- Planning and organizing
- Analyzing
- Problem solving
- Presenting and communicating
- Relating and networking
- Adhering to rules and regulations
- Confidentiality and Integrity
How To Apply