Key Accountabilities (Duties and Responsibilities)
Perspective % Weighting (to add up to 100%) Output
Product Development 25%
- Drive product monitoring and control of
Cash Management products in liaison with Cash Management BDMs,
Relationship Managers and other relevant stakeholders.
- Ensure implementation and cascade of all
appropriate procedures in line with the requirements and process in ‘user’
units.
- Ensure adherence to and application of
established policies, processes, procedures and tools to achieve optimal
efficiency, compliance and cost containment.
- Stakeholder management to ensure
alignment on delivery of Cash Management products.
- Restructuring products when necessary and
Managing the restructuring process
- Review existing products and continuously
improve on them.
- Formulate effective product
documentation, policies and procedures, SLA’s to effectively deliver the
envisaged propositions
- Issue resolution in relation to Cash
Management products together with the Product support team
- Ensure implementation and cascade of all
appropriate procedures in line with the requirements and process in ‘user’
units.
- Contribute to the formulation of the
sales budget/pricing process including concessions.
- Conduct regular portfolio reviews to
identify areas of improvement and develop tactical plans towards achieving
set risk and compliance criteria.
- Responsible for the implementation and
adoption of all Compliance, Anti-Money Laundering and Sanctions
related requirements contained in policies, procedures and processes
within Cash Management products
- Using available products, e-Channel &
e-Commerce marketing/sales performance i.e. volume, pricing and related
revenue, provide impactful recommendations based on internal data,
external trends, competitive forces and technology advancements.
- Provide regional strategic input for the
Cash Management products.
Financial 20%
- Achieve Product, e-Channels and
e-Commerce revenue target and growth as determined.
- Tracking and regular review of products
and channels from client feedback and market trends to increase
utilization of Cash Management products by current and prospective
customers.
- Together with the Head, Cash Management
follow up with business development and other business segments to ensure
appropriate drive of Cash Management products.
- Identify and develop performance metrics
to ensure attainment of business case objectives i.e. benefits realization
tracking.
- Manage unit’s expenses in liaison with
Head, Cash Management
Service Delivery (Client Focus)
20%
- Assist to implement a team culture that
focuses on customer service and service delivery.
- Manage and retain key stakeholder
relationships and focus on building strategic relationships with key
decision-makers.
- Manage and coordinate Cash Management
client engagement efforts across relevant business units (when applicable)
by ensuring that individuals are clear on their contribution and expected
outcomes.
- Participate in customer surveys (internal
and external)
- Develop in-depth knowledge of the
client’s strategy, business, financial performance, industry
outlook/trends, specific segment knowledge and general macroeconomic
issues and trends in the country and ensure that this is transferred to
the relevant internal
Risk and Compliance (Internal
Processes)25%
- Ensure the implementation and regular
review of product programme guides for all product sets.
- Coordinate and assume responsibility for
compiling and communicating to all stakeholders, on a regular basis,
information relevant to Cash Management portfolio.
- Conduct regular portfolio reviews to
identify areas of improvement and develop tactical plans towards achieving
set risk and compliance criteria.
- Responsible for the implementation and
adoption (within Cash Management unit) of all Compliance, Anti-Money
Laundering and Sanctions related requirements contained in policies,
procedures and processes.
Brand and Culture
10%
- Represent the Bank at sales forums and
industry events.
- Promote the KCB brand.
- Create product awareness within the bank
through quarterly training of branches, support and business-teams in
order to embed a Cash Management culture
- Planning and developing the marketing
strategy for Cash Management products portfolio
- fications
Qualifications
Academic:
- A Bachelors’ degree in Business
Management with a bias in Information Technology, Information Systems,
Administration, Commerce, Accounting, Economics or Finance
- Possession of MBA/ MSc. in a relevant
field will be an added advantage
Desired work experience and
Skills:
- At least 10 years work experience in
Banking, (6) of which should be in Transaction Banking or Cash Management
solutions
- Vast experience in product development,
support, and implementation
- Commercial Awareness & Business
Acumen: identify opportunities for revenue generation Excellent research,
analytical, and problem-solving skills.
- Technologically savvy and appreciation of
current ICT trends.
- Excellent research, analytical, and
problem-solving skills.
- Experience in customer relationship
management
- Integrity & courage to challenge
actions within various business units and the status quo.
- Strong persuasion, management and
communication skills
- Strong organizational skills
- Excellent stakeholder management
skills
- Creative approach, with the ability to
anticipate challenges and develop innovative solutions.
Professional Qualifications:
- Professional qualifications in IT or
Sales
- Master’s degree in a relevant field from
a recognized institution is an added advantage
Ideal Job competencies
Technical Competencies
- Good knowledge of Cash Management
solutions and processes
- Good understanding of the CBK and Banking
Acts and their implications on the organization.
- General awareness of the banks products
and services.
- General awareness of the banks procedures
and the requirements of the Cash Management operations manual.
- A detailed knowledge of the market
segments targeted.
How To Apply
