Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below:
Job Purpose:
The
purpose of the role is to build and manage rapport with public sector and
institutions clients to ensure optimum customer acquisition, retention, and
income generation from sales of all appropriate Assets, liabilities and public
sector products of the Bank in line with Budgets, Mission and Vision of the
Bank.
Responsibilities:
- Management of ongoing relationships with
existing Public partners and where relevant, leverage those relationships
to greater collective impact.
- Managing Strategic partnerships
agreements within the Public Sector.
- Provide timely and accurate reporting of
pipeline, strategic partnerships and management activities.
- Developing own strategy with clear action
plans to ensure achievement of desired results.
- Growth of the existing deposit book as
per the set organizational targets through growth of current
accounts/collection business as well as wholesale deposits from the Public
Sector.
- New client onboarding through the
development and maintenance of a pipeline of prospective clients within
Public Sector to ensure sustainable growth of the Portfolio.
- Identify and address assigned customer
needs, ensuring that the overall service provided is in line with customer
expectations and the terms of the service offer.
- Provide specialist information, guidance
and advise to customers through the delivery of excellent customer service
to resolve customer queries and achieve customer satisfaction.
- Prepare Customer sales coverage plans to
ensure each relationship is managed according to the Equity Bank customer
service charter with regular reviews of the customer portfolio to assess
future needs and ongoing fee/income potential.
- Identifying and developing new business
proposals efficiently and expeditiously to ensure that potential new
business opportunities are not lost to competitors.
- Ensure adherence of all bank’s prescribed
processes, standard operating procedures and central bank requirements.
- Ensure great working relationship with
team members for overall achievement of departmental goals.
- Ensures that all new businesses are in
line with AML/KYC and CTF laws and regulations and customer information is
regularly updated.
- Ensure adherence of all bank’s prescribed
processes, standard operating procedures and central bank requirements.
- Role Models the Brand and Corporate
Values of the Bank both internally and externally.
- Works as part of a team for the purpose
of winning together.
- Proposal Writing
- Market Intelligence
- Internal and External Stakeholder
management
- Product Development
Qualifications:
- Bachelor’s degree in commerce/business
related field.
- Have relevant Banking industry experience
in relationship management, product knowledge and risk management within
the Public Sector (Both National and County Governments).
- 4 – 7 Years of working experience in the
banking industry with 1 – 2 years in a leadership role
- Sound knowledge of the Banking Act and
the regulatory framework in the Financial Services Industry
- Sound knowledge of the Public Finance
Management Act 2012
- Able to apply financial knowledge and
skills to achieve business goals.
- Able to identify and minimize potential
and inherent risks in banking.
- Communicates effectively and is able to
explain complex Business issues.
- Track record of motivating, managing and
developing individuals and teams to achieve results.
- Proficient in the use of Banking and
office management systems
Key Skills and
competencies
- Goal focused and able to spot business
opportunities.
- Builds networks and maintains strong
relationships.
- Able to manage and influence others to
achieve results.
- Has passion and drive to achieve results
under difficult circumstances.
- Pleasant and able to relate well in
diverse social set ups and teams.
- Upholds high standard of Professionalism,
integrity, and respect for others.
Management and leadership
ability:
- Able to identify, motivate and develop
talent within the Bank.
- Capacity to influence decisions at senior
management levels
- Communicates effectively
- Drives high performance in teams.
How To Apply