Job Title: IT Support Manager
Hiring Organization: WIOCC
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Telecommunication
Job Type: Full
Time
Salary: KES
Date Posted: 04/16/2024
Key Duties & Responsibilities:
- Manage
the system and server infrastructure of the company including testing
& troubleshooting
- Develop,
obtain approval and report on the IT budget
- IT
security and audit compliance management including ISO27001 including
anti-fraud and cyber security threat reduction and penetration tests,
legal and Government compliance
- Internal
and external audit management
- Develop,
maintain and update IT plans, procedures and processes
- Manage
the IT team within the support team including the IT Helpdesk and
Cyber-Security
- Manage
software releases and administration of users
- Manage
Group IT Helpdesk and Office Communications Network including PBX and ACD
systems
- Adhere
to and lead compliance with all company policies and procedures
- Assist
other departments and lead and report on projects as requested by the
Programme Manager
- Projects
and reporting as directed by Director IT / VP OATS
Minimum
Qualifications:
- Computer
science / engineering or equivalent from a recognized university
- Cloud
Technical certifications in Microsoft 365, Mimecast or Others
- Professional
certifications in IT Security (CISSP, CCSP, CISA, CISM) is essential.
Experience
& Skills:
- Requires
minimum of 5 year’s technical experience in telecom industry at least 3
years in second level B/OSS technical support or equivalent, management
experience essential
- NetSuite
administrator / developer (desirable)
- Software
development skills (Javascript, Java, Powershell)
- System
architecture and analysis, design and modeling skills (BPMN)
- Database
management qualifications and skills (Oracle, MS SQL, MySql)
- Cloud
infrastructure platforms (Microsoft Azure, AWS)
- System
administration (Linux, Windows)
- Security
and risk management, cyber resilience, backup and recovery, Firewalls,
VPN, Data Loss Prevention, IDS/IPS, Web Proxy, Mimecast and Security
Threats
- Technical
experience of operations/business support systems and CRM and ERPs
- Data
protection compliance and information security management system ISO
27001, NIST, CSF
- Desirable,
finance / accounting qualification
Attributes
- Team
leader and manager, motivator, client focused, relationship builder
- Integrity,
honest with high ethical standards
- Boundless,
passionate and flexible, personnel excellence, accuracy and attention to
detail
- Collaborative,
achieve results through teamwork and partnerships
- Excellent
English written and verbal communication skills, passion for technology
and innovation
- Ability
to work under pressure, multi-task and think creatively, mentor, coach and
train others
- Efficient
time management, fast learner in a fast-paced dynamic environment
How to
Apply
Qualified
candidates are encouraged to apply by submitting their updated CV including
three referees. Deadline for application is 26th
April 2024. Applications should be sent to hr@wiocc.net indicating
the job position in the subject line.