Job Title: Foundations Operations Officer
Hiring Organization: Safaricom
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Telecommunication
Job Type: Full
Time
Salary: KES
Date Posted: 04/28/2024
Reporting to the Foundations operations Manager, the role will
ensure smooth and timely operations of the Foundations as per pre-agreed SLAs.
Working with the Operations Manager, the role will support Foundations’ Boards
of Trustees’ documentation management, Foundations’ administration, Partners
management and documentation, Community engagement, employee engagement, brand
positioning, regional engagement while adhering to ISO 26000 guidelines
relevant to the role. The role is fixed term contract (1 year), renewable for 2
years, based on performance.
Responsibilities
Support the Manager, Foundations Operations in:
Foundations Operations
- Foundations’
proposal review and reporting process to ensure quicker turn round.
- Correspondence
management
- Board papers’ ad
minutes management according to SLAs
- Management of
Foundations’ filing/document management system
Employee Engagement
- Updating and
operationalisation of the employee engagement framework
- Manage the
employee engagement programme – e.g. Secondment, Shiriki Heroes,
mentorship and coaching, community engagement, reporting
- Document, report
and share results and learnings of employee engagement on monthly and
quarterly basis
Brand positioning
- Timely liaison
with the agencies, business partners and staff on events- briefing,
planning, execution for both internal and external events for the
Foundation
- Manage the
monthly, quarterly, and annual analysis and reporting on events to inform
planning and execution of subsequent events.
- Maintain all
Foundations’ brand assets – audits and updating.
Documentation of the Board of Trustees’ Meetings
- Manage timely
documentation for the Foundations’ Board of trustees– Board packs,
minutes, and related documents as per SLAs
- Coordinate
delivery of the recommendations/action points from the Foundations’ Board
meetings.
Partner Management and Documentation
- Coordinate
Foundations’ quality proposal reviews and summaries for the Trustees
within the stated SLAs
- Provide monthly
proposal review analytics based on the numbers, themes etc
- Manage
programmes/projects documentation for easy retrieval – proposals, queries,
feedback communication, reports, photos, videos, success stories etc
- Manage the
updating of the Foundations’ projects/programmes’ tracker.
Qualifications
- Bachelor’s
degree in a business related field e.g. Development Studies, Economics,
Marketing, Communications, Sociology
- 3-5 years of
experience in a busy community facing environment
- Ability to set
priorities and to lead planning processes;
- Ability to
execute tasks with eye on details
- Ability to think
critically, objectively and strategically.
- Excellent
analysis and report writing skills
- Excellent
communication and interpersonal skills
- Excellent
writing skills coupled with eye on details
- Excellent
adherence to strict timelines
- Excellent
group/team organisation skills
- Excellent
adherence to strict timelines
- Excellent
group/team organisation skills
