Purpose
The
role holder ensures customer service delivery levels are as per the Bank’s
prescribed standard, customer satisfaction and retention
Responsibilities:
- Receive, verify, Authenticate, call back
and processing thereof of all instructions delivered at the branch. Eg
RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque
book requests, card applications.
- Preparing audit confirmations,
certificate of balance, interest certificate and opinion letters for
customers.
- Ensuring the completion of all Account
opening Documentation and following up on deficiencies
- Facilitating customers’ access to lockers
- Attending to walk-in customers enquiries
on account opening and products so as to maximize conversion of enquiries
to sales
- Responding to all written and oral
complaints and enquiries received from customers.
- Handling of internal mail
- Cross-selling the Bank’s range of
products and services to existing and new customers and acquire new active
accounts/Business.
- Ordering of cheque books and cards as per
customer specification.
- Safe custody and management of Cards and
cheque books
- Collection of All service charges as per
bank tariff to ensure Nil income leakage.
Qualifications:
Academic Qualifications
- Bachelor’s Degree in Business,
Banking or related field.
Work Experience
- At least one (1) year relevant experience
in a similar role in a similar sized organization.
Skills & Attributes
- Planning & Organizational skills.
- Analytical skills and attention to
detail.
- Strong oral and written communication
skills.
- Interpersonal skills to manage
stakeholders at all levels.
- Ethics and integrity
- Excellent judgment and analytical
abilities and impeccable integrity.
- Strong commercial awareness and an
ability to connect to business goals.
How To Apply
