Purpose:
Responsible
for Supporting the business on first line support related tasks. He/She will be
the point of contact between ICT and the CIC General Business (GB) staff as the
first line of support on critical business systems related issues. These
include tasks such as setting up new users, installing application software,
deployment of application Change Request Patches, Gathering Technical
requirements, carrying out technical UATs, doing RCA on reported issues as well
as issuing recommendations and following up with the vendors on such issues to
closure.
Primary Responsibilities:
- Provide support for General Business
Systems i.e. core system, portals and mobile apps in line with ICT service
delivery agreement.
- Onboarding and offboarding of users in
systems in line with the ICT policy.
- Conduct system user trainings and
knowledge transfer in collaboration with the business.
- Analyse system issues/gaps and offer
solutions to resolve or escalate to the vendor for resolution.
- Analyse business requirements and advise
on technical feasibility for implementation.
- Conduct minimal software development
tasks i.e. developing reports, maintain existing systems integrations,
core system codes.
- Collaboratively work with system vendors
to implement systems change requests in line with the business
requirements.
- Ensure quality of system patches by
validating vendor deliverables in line with change management processes.
- Review and document system controls,
incidents, and recommend corrective actions.
- Conduct disaster recovery procedures in
line with risk and compliance guidelines.
- Review and verify systems back-ups on a
daily basis, and conduct back up restore tests in UAT on a quarterly basis
in collaboration with the database administrator.
- Continuously conduct and report internal
vulnerability assessments of systems to address identified vulnerabilities
in liaison with information security and risk subsections.
Academic and Professional Requirements
Education
- Bachelor’s degree in an ICT related field
from a reputable university E
- Professional Qualifications
CCNA, ITIL, CompTIA, SQL, Oracle Database Systems
E
Experience Required:
- 5 years Relevant experience
How To Apply