Summary
- Responsible for ensuring smooth
and efficient running of the department by supervising and coordinating
the daily operations of the food and beverage department. The primary
objective is overseeing the service team in executing service, ensuring
seamless guest experiences. Other responsibilities include managing
inventory, maintaining high standards of quality, safety and hygiene,
providing guidance and training to team members, while also assisting with
scheduling. He/she will monitor departmental controllable expenses and
leading cost control initiatives in the day-to-day operations is essential
in managing the department’s financial bottom line. He/she will be
expected to collaborate with management to develop and implement
strategies to enhance F&B operations. Ultimately, he/she shall provide
exceptional customer service, while maintaining Hyatt standards and adhere
to company policies and local legislation.
Key responsibilities will include and not limited to:
- Developing and putting into
operation the current system and technical advancement in the field of
laundry
- Ensures that brand standards have
been implemented.
- Assists in conducting monthly
inventory checks on all operating equipment and supplies.
- Possesses thorough knowledge and
understanding of all food and beverage items on the menu and the ability
to recommend food and beverage combinations and upsell alternatives.
- Ensures that the outlet is kept
clean and organized, both at the front and back of the house.
- Assists to liaise with the
Kitchen and Beverage Department on daily operations and quality control if
appropriate.
- Performs the function of cashier
and is responsible for Micros cashiering procedure.
- Balances cash and credit card
charges and remits cash to the Front Office Safe.
- Makes necessary checks needed for
specific events or functions.
- Be a hands-on supervisor and be
always present in the outlet, especially during busy periods.
- Assists with conducting monthly
inventory checks on all operating equipment and supplies.
- Assists to liaise and organize
with the Housekeeping Department that the cleaning schedules are strictly
adhered to as required
- Assists in the inventory
management and ongoing maintenance of hotel operating equipment and other
assets.
- Ensures new technology and
equipment are embraced.
- Responds to changes in the Food
and Beverage function as dictated by the industry, company, and hotel.
- Assists to ensure that the outlet
is operated in line with maximizing profit while delivering on the brand
promise.
- Assists the F&B Manager to
achieve the monthly and annual target of the department and the outlet’s
revenue targets.
- Ensures that all hotel, company,
and local rules, policies, and regulations relating to financial
record-keeping, money handling, and licensing are adhered to, including
the timely and accurate reporting of financial information.
- Any other duties as assigned from
time to time.
Qualifications
- Certificate In Food and beverage
service from a recognized institution
- At least 3 years’ experience
working in a reputable hospitality organization in a similar role
- Strong analytical, interpersonal
and problem-solving skills
- Leadership skills to guide and
mentor other team members
- Ability to deal efficiently with
complaints exhibiting a solid customer service approach
- The ability to remain positive
and focused in a fast-paced environment
How To Apply