Summary
- Responsible for coordinating
back-end operations, communicate to relevant department on job orders, and
attends to guest requests. He/she will coordinate the daily housekeeping
operation and collaboration with Front Office and Guest Relation Teams.
Additionally, they will handle management of the housekeeping general
store and perform general office administration, purchasing, scheduling
and supervisory duties.
Key responsibilities will include and
not limited to:
- Verifies room status, report room
discrepancies, prioritize and update status of check out rooms.
- Ensures that assigned team
members have reported to work and coordinate all necessary breaks.
- Prepares and distributes
assignment sheets to assigned staff and review priorities.
- Assigns designated work sections
to the Housekeeping Team Leaders, Room Attendants’, Public Area
Attendants, and Linen Runners / Housepersons.
- Maintains and assigns work orders
through the hotel’s work order tracking system.
- Maintains inventory stock of
linen, chemicals, guest supplies etc. to ensure adequate supplies.
- Maintains employee attendance
records and communicate tardiness or call outs to the Executive
Housekeeper.
- Ensures proper staffing levels
are correct for current day and next day operations.
- Provides relief to the
Housekeeping Team Leader in their absence or when instructed by the
Executive Housekeeper.
- Ensures guest laundry and
dry-cleaning orders are attended to promptly.
- Notifies Team leader promptly of
any special guestroom or suite issues including reporting any maintenance
needs.
- Coordinating with vendors to
arrange for equipment repair or replacement when needed.
- Reviews out-of-order rooms daily.
- Runs daily reports.
- Receives and record all lost and
found articles found in the hotel.
- Maintains the lost and found
record book and lost and found tags.
- Maintains and arrange the lost
and found store.
- Acts as a liaison in the hotel
between Housekeeping, Front Office and all other departments.
- Coordinating with other
departments (front office, laundry, engineering, and F&B) to ensure
that cleaning tasks are completed efficiently and effectively.
- Prepares daily, weekly and
monthly reports.
- Ensures compliance with safety
and sanitation policies in all areas.
- Receives, records, and relays
messages accurately, completely, and legibly.
- Records every telephone call in a
logbook or database noting the action taken, who is responsible and the
call recipient.
- Takes key inventory to ensure all
section keys and master keys are accounted for.
- Performs other related duties as
assigned from time to time.
Qualifications
- Certificate In Housekeeping and
Laundry techniques from a recognized institution or its equivalent
- At least 3 years’ experience
working in a reputable hospitality organization in a similar role
- Strong analytical, interpersonal
and problem-solving skills
- Leadership skills to guide and
mentor other team members
- Ability to deal efficiently with
complaints exhibiting a solid customer service approach
- The ability to remain positive
and focused in a fast-paced environment
How To Apply