Sales Training Manager
The
scale and impact of our work is massive. M-KOPA is a fast-growing FinTech
company offering millions of underbanked customers across Africa access to
life-enhancing products and services. From our roots as the pioneer in pay-as-you-go
“PayGo’” solar energy for off-grid homes, we have grown into one of the most
advanced connected asset financing platforms in the world, empowering a broad
range of customers to achieve progress in their lives.
Our people reflect this mission; we pride
ourselves in empowering our people to own their own careers, and encouraging
growth through our learning and development programs, coaching partnerships,
and on-the-job training. As a collective, we value diversity, knowing every
journey brings its own reward, and support each employee as they travel theirs.
This includes our family-friendly policies, commitment to employee mental and
physical well-being, and flexible working practices. Our aim is for every
employee to be able to shape their own career, whilst helping shape the future
of M-KOPA as we grow together.
Want to know more about M-KOPA? Click this link: About M-KOPA
As the Senior Training Manager, you will be
responsible for leading all aspects of sale force training at M-KOPA to ensure
we continue to develop and support highly effective, productive, and motivated
sales agents.
Reporting to the Director of Commercial
Operations, this is a group role that will work across all M-KOPA markets with
the in-country sales and trainer teams.
You will be responsible for maintenance and
enhancement to current methodologies and systems for onboarding new sales
recruits, upskilling existing sales agents, and ensuring ongoing productivity.
The position will oversee the full end-to-end activities involved in training
design, training sign-off, training coordination, and train-the-trainer
deployment. You will refine M-KOPA’s training regimes, coordinate training in
the field and monitor the impact on sales performance.
Responsibilities
- Lead the design and management of M-KOPA’s training program,
including content creation, learning management system maintenance, sales
collateral, and other training materials.
- Build an overall sales curriculum that includes the delivery
of static and interactive training modules.
- Establish role-specific job aids, facilitator and participant
guides, on-the-job training systems, and demonstration/role-play models.
- Design all training methods informed by the needs and
priorities of our frontline teams and aligned to the business
objectives.
- Manage any external partners/vendors used to support creative
content design or learning management tools.
- Collaborate with department heads and in-country teams to
roll out training in the field.
- Support the training leads and trainers in all M-KOPA markets
to ensure the effective deployment and adoption of training programs
aligned with the country’s priorities and KPI objectives.
- Build train-the-trainer systems and lead the set-up of these
programs to cascade new content and methods throughout the organization
- Partner with HR, Marketing, Data, and Sales teams to identify
areas that require training support, develop program requirements, set
delivery plans, and track performance
- Champion continuous training improvement by closely
monitoring the effectiveness of M-KOPA’s training and development
programs
- Work closely with the in-country teams to drive the adoption
of new training methods and track adherence to new protocols.
- Measure program delivery quality and evaluate the
effectiveness of sales onboarding, sales conversion, and overall agent
productivity.
- Review the progress and upskilling of sales representatives.
- Provide insights from users in the field and design the systems
and KPIs to regularly report out training results to management
teams.
Qualifications
- You are passionate about our mission of making financing for
everyday essentials accessible to everyone.
- You have strong sales and business operations experience,
with over 2- 3 years of experience in a training development role,
preferably as a manager overseeing a team of trainers.
- You enjoy traveling and working across multiple
markets.
- You have a proven track record of successfully facilitating
training campaigns through instructional design, adult learning
methodologies, and learning evaluation models.
- You have developed expertise in using digital tools and
platforms to deliver interactive training content for frontline teams.
- You are a detail, results-focused individual with excellent
decision-making, strategic thinking, and creative problem-solving skills.
- You are an exceptional communicator – both verbally and
written – and able to deliver information in a clear, concise, and
engaging manner to all stakeholders.
- You love inspiring individuals to get the best out of them
and have excellent organizational skills.
- You are highly motivated and have a strong sense of
ownership, and are able to handle multiple projects and meet tight
deadlines with demonstrate composure.
- You love a fast-moving environment with frequent change and a
sense of urgency to get the job done and enjoy collaboration across
multiple teams and functional areas.
- Bachelor’s degree or equivalent; or 2 to 3 years related
experience or training; or equivalent combination of education and
experience
How to Apply
M-KOPA is an equal opportunity and affirmative
action employer committed to assembling a diverse, broadly trained staff.
Women, minorities, and people with disabilities are strongly encouraged to
apply.
M-KOPA explicitly prohibits the use of
Forced or Child Labour and respects the rights of its employees to agree to
terms and conditions of employment voluntarily, without coercion, and freely
terminate their employment on appropriate notice. M-KOPA shall ensure that its
Employees are of legal working age and shall comply with local laws for youth
employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as
a pre-employment or post-employment requirement. This means that we never
ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other
kind of money in exchange for offer letters or interviews at any time during
the hiring process.