Job Title: Client Service Manager – Recruitment Services
Industry: Recruitment
Services
Reports
to: CEO & Lead Recruiter
Supervises: 2
Location: Westlands,
Nairobi
Salary: Negotiable
based on experience
We
are a boutique recruitment firm with offices in Westlands, Nairobi.
We
are a fast-growing firm with a unique approach of service to our clients.
Our
services are highly personalized, with highest level of professionalism and
care to both employers and job seekers.
Our
current clientele base constitutes of International Governments and Agencies,
Foreign Businesses with investment interests in Kenya, Multinational Firms,
Leading Financial Institutions and Fast-Growing Start-Ups.
In order for us to remain competitive as well as better serve our growing clientele, we are looking to hire a client service manager to join our team.
Role
Description:
Your
main role will be to ensure smooth running of the recruitment business from sourcing,
execution, closing and ensuring ongoing relationship with the clients.
This
role requires an individual with high standards of eloquence, strong
entrepreneurial skills, great leadership skills, excellent relationship
management, advance sound judgement skills, organizational skills and ability
to handle multiple projects and deliver in a fast-paced environment.
The
job holder should possess a high EQ. High energy levels desired.
Key
Roles & Responsibilities:
· Pitching
our services & making presentations to key decision makers in various top
companies.
· Facilitating
execution of our service agreement, ensuring that all clients understand &
sign agreements before start of any recruitment process
· Supporting
and providing key industry information to clients; such as market status in
regards to availability of candidates, salary and statutory obligations
· Support
in designing sourcing strategies including advertising job vacancies from
clients using different mediums and ensure there’s a wide reach and build rich
pipelines
· Managing
end-end recruitment process; shortlisting suitable candidates, conducting
interviews and writing reports to clients.
· Quality
checks on your teams’ deliverables ensuring they meet all requirements of their
tasks and projects
· Implementing
client engagement strategies through constant communication with clients on the
recruitment status
· Manage
strategic relationships through contacting previous clients on a daily basis to
cultivate an ongoing relationship
· Ensure
timely invoicing and collection from clients as per agreement
Education
& Skills Required:
· Bachelor’s
degree in an arts-based course
· B2B
Sales experience is a MUST
· At
least 2 years’ experience in a client facing role in sales, marketing, business
development, client service management.
· Account
Management skills
· Ability
to engage business owners, senior staff and CEO’s
· Excellent
presentation skills
· Strong
negotiation and persuasion skills
· Report
writing skills
· Organizational
skills
· Time
management skills
· Entrepreneur
mind set
· Superior
communication skills – Oral & Written
Personal
Attributes:
· Energetic
· Pleasant/
people personality
· Ability
to see the bigger picture
· Methodical
but not rigid
· Persistent
but not pushy
· Ability
to take initiative
· Mature
· Willingness
to learn and try different things
· A
winning attitude
· Self-confident
· Team
player
Interested?
If
you are up to the challenge, possess the necessary qualification and
experience; please send your CV and cover letter quoting the job title on the
email subject Client Service Manager – Recruitment Services to
sourcing@gaprecruitment.co.ke before Monday 9th January 2023.
Kindly
indicate current/last salary on your CV