Overview
Avenue Healthcare is one
of the leading private healthcare groups in East Africa running 3 Hospitals,
and 13 clinics across Kenya, and a Homecare business. With over 25 years in the
healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1,000
staff members, and more than 400 specialists and serves over 400,000 patients
annually, offeringprimary, secondary, and tertiary.
|
Position |
: |
Receptionist |
|
Department |
: |
Radiology |
|
Reports to |
: |
Reception
In-charge |
|
Location |
: |
Thika
Hospital |
|
No. of Posts |
: |
1 |
|
Application Deadline |
: |
2022-11-26 |
Job Objective/Purpose
Manage the reception
professionally at all times and that all visitors, patients and clients are
accorded immediate service.
Key Responsibilities
1. Maintaining proper
patient / client records depending on the designated department / branch.
2. Ensure that all the
procedures / systems laid down for vetting and ensuring that all clients
seeking treatment are
followed for the various
categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance
clients.
3. Ensure proper patient
registration per the defined protocols
4. Ensure accurate billing
and timely finalization of invoices
5. Ensure proper cash
handling as per defined protocols
6. Ensure that all
incoming telephone calls are directed/ transferred to the respective
departments / offices.
7. Client satisfaction –
ensure client satisfaction through quality of service, communication, feedback,
escalation and
caring attitude, the
standardized tool for patient satisfaction measurement and demonstrate
follow-up and improvement
8. Maintain patient privacy
and confidentiality at all times.
9. Any other duty as
assigned by the supervisor in line with the job description.
Personal Specifications
- Certificate
in Business Management or a relevant business course
- 2
years working experience in a similar position.
How to Apply
Application
documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as
the subject of the email by 26th November 2022
Only shortlisted candidates will be contacted. Avenue Healthcare
is an Equal Opportunity Employer
