Job Title: Change Manager
Industry: IT
Location: Nairobi
Gross Salary: Competitive
Our client is an International IT company that works toward a
sustainable endeavor of ‘being the change they would like to see in the world.
They are seeking to hire a Change Manager to ensure that all
changes are managed in a controlled manner, including standard changes and
emergency maintenance relating to business processes, applications, and
infrastructure.
This includes change standards and procedures, impact assessment, prioritization and authorization, emergency changes, tracking, reporting, closure, and documentation.
Roles and
Responsibilities
· Establishes the process
for change management and ensures that each change follows the complete
procedure to ensure minimum disruption to IT services. (The change management
practice should be formalized through a management-approved policy.)
· Evaluates all requests
for change (RFCs) to determine the impact on business processes and IT
services, and to assess whether the change will adversely affect the
operational environment and introduce unacceptable risk.
· Chairs the Change
Advisory Board (CAB) and ensures the CAB has the information needed to evaluate
changes. This includes:
· Tabling all RFCs for CAB
meetings.
· Issuing meeting agendas
and circulating them to all RFCs to CAB members in advance of meetings to allow
prior consideration.
· Deciding which CAB members
will come to which meetings and who gets specific RFCs depends on the nature of
the RFC.
· Convening urgent ECAB
meetings as required.
· Authorizes acceptable
changes, either alone or after a CAB meeting has taken place.
· Ensures that changes are
logged, prioritized, categorized, assessed, authorized, planned, and scheduled,
and are introduced in a controlled and coordinated manner.
· Liaises with all
necessary parties to coordinate change building, testing, and implementation,
in accordance with schedules.
· Carefully manages
emergency changes to minimize further incidents and make sure the change is
controlled and takes place securely.
· Verifies that emergency
changes are appropriately assessed and authorized after the change.
· Maintains a tracking and
reporting system to document rejected changes, communicates the status of
approved and in-process changes and completes changes. (Remedy)
· Ensures that approved
changes are implemented as planned and ensures that they have met their
objectives. Reviews any changes that have been backed out of and have failed.
· Whenever changes are
implemented, update the solution and user documentation and the procedures
affected by the change accordingly. (Align with Configuration management)
· Analyzes change records
to determine any trends.
· Closes RFCs.
· Produces regular
management reports.
· Works with Configuration
Management to ensure that configuration item (CI) changes are entered in the
change management database (CMDB).
Qualifications
· University degree in the
field of computer science and/or systems administration.
· ITIL v4 experience, with
practitioner certification in change management preferable.
· Knowledge of deployment
and implementation methodologies (Agile, EDM, infrastructure, etc.) of related
technical change management experience.
· Use of change management
tools.
· Experience in project
management and knowledge of approaches, tools, and phases of the project lifecycle.
· Solid understanding of
the software development lifecycle.
· Understanding of
configuration management principles.
· Familiar with controls
and audit compliance.
How to Apply
If you are up to the challenge and possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Change Manager – IT) to Jobs@corporatestaffing.co.ke before
28th November 2022.