Customer Service Assistant-Branch Operations – (2100004S)
Job Purpose
Responsible for
delivering an exceptional customer experience at the Britam branch level and putting
the needs of every customer at the heart of every decision-making process.
Key responsibilities
- Implement the customer experience strategy in the
respective branch
- Investigate and respond to all customer enquiries
promptly at the branch level
- Escalate complex queries to the appropriate
functional area
- Maintain regular internal (to staff) and external
(to customers) communication on Customer Service matters.
- Investigate and respond to all customer inquiries
promptly.
- Carry out customer and product-related document
processing
- Respond to customer queries in a professional
manner
- Make customers’ experiences better by ensuring
customer satisfaction
- Ensure high standards of Customer Service are
maintained in all at the branch level
Qualifications
- Bachelor’s degree in a business related field
- At least 2- 4 years’ experience in a similar
position
Technical/ Functional
competencies
- Knowledge of insurance concepts
- Knowledge of underwriting processes and procedures
- Technical competence in underwriting insurance risks
- Knowledge of insurance regulatory requirements
How to Apply