Bring your possibility to life! Define your career with us
With over 100 years of
rich history and strongly positioned as a local bank with regional and
international expertise, a career with our family offers the opportunity to be
part of this exciting growth journey, to reset our future and shape our destiny
as a proudly African group.
Job Summary
Job Description
Accountability:
(Company/Customer)
Service Delivery
Management: 70%
Facilities Repair and
Maintenance
- Attend to facilities (UPSes, HVAC, Gensets,
Inverters, Lifts, electric fences, fire suppression systems etc) calls
and requests raised from various users across the bank within SLA ensuring
minimal disruption to normal business operations and keeping all the
stakeholders constantly informed of progress at every stage of progress.
Maintain a failure log for all reported faults vis a vis the equipment and
associated rectification costs incurred
- Offer on-phone user support on lighter issues such
as trouble shooting and contractor liaison for reported faults.
- Maintain up to date preventive maintenance plans
for various facilities/sites. Coordinate with respective vendors for PM to
be carried out on schedule. Log any arising issues from PM exercises in a
tracker and follow to closure
- Coordinate EMI exercises for various
sites/facilities as per statutory requirements or as needed. Analyze the
reports and log any identified issues. Follow all to closure.
- Attend to all HD logged calls in a timely manner.
Target 100% closure within SLA
- Foster good working relationship with various
property managers at various bank sites. Offer support in addressing all
facilities and premises related issued raised by the property managers at
various sites including Westend, Eagle House, Queensway, Absa Plaza Loita,
Diani Cottages, BBK Sports Club and G4S at supplies complex MSA road
Contractual Services
Maintenance Management
- Manage 3rd party relationships for contracted
services ensuring service delivery as per the contractual obligations are
met. Monitor performance of all contract arrangements in place and provide
constant feedback and where applicable MI both ways. Ensure acceptable E2E
service levels as per the stated KPI protecting best interests of the bank
- Ensure quality supply of maintenance services as
contracted and within contractual schedule including maintenance services
on UPSes, Aircons, Generators, Lifts, etc. Keep a schedule detailing
service type, vendor and timelines
Electro-Mechanical
Support for Critical Sites/Data Centers
- Attend to all electro-mechanical facilities
support for data centers and critical sites including contract-based
routine maintenance services, new installations and engineering
resilience. Scoped sites include Westend, Ngong Data Recovery Site,
Bishops Gate Data Centre and BCM site. Manage all facilities contracts
related to data centres and critical sites
- Attend to servicefirst logged calls. Monitor and
keep the system up to date with latest updates
- Maintain liason with IT on any arising issues
related to data centres and critical sites and their associated
environments. Observe the set data centre access protocols at all times
Facilities Management
Support to Associate Entities
- First Assurance Kenya(FAK)
– Support
FAK in delivery of branch network strategy including:
- Prepare facilities BQs,
analyze tenders and offer technical recommendations.
- On site job supervision
- Attend to any technical issue
originating from FA
- Bank Accommodated Staff &
Expatriates Residences – Attend
to any facilities issues raised by users on site. Includes maintenance of
all items enjoyed by the staff within their package. For installations
including generators, inverters, general electrical works and electric
fences:
- Carry out site survey,
- prepare BQs,
- analyze tenders and offer
technical recommendations,
- on-site work supervision and
handover
- Absa Pension Fund – Act as a liaison on all
facility management issues with property managers ensuring arising issues
are addressed in a timely manner and at reasonable cost. Attend to any
issues raised by Absa Pension Services (APS). For new installations
support in:
- Carry out site survey,
- prepare BQs,
- analyze tenders and offer
technical recommendations,
- on-site work supervision and
handover
Projects and General
Facilities Management Best Practice
- Conduct site visits to Branches/Head office
Departments to take details of proposed works to help in preparation of
scope of works and working drawings
- Carry out discussions with contractors on
proposals for new equipment and repair works to ensure that high quality
is achieved at minimum costs
- Analyze tenders received through consultants/
procurement and recommend approval/award of works to the most competitive
contractor
- Supervise on-going repair and construction works
by regularly visiting the sites allocated to ensure contractor is:
- Following agreed
specifications
- Achieving quality workmanship
- Adhering to Bank’s approved
design guidelines
- On-schedule and there are no
delays
Accountability:
Customer Service 10%
- Seek to attend to facilities requests within set
SLAs
- Keep clients posted on with updates on progress
for queries raised
- Conduct regular user and site visits for
assessment of ongoing works to ensure quality and integrity of
electro-mechanical installations
- Proactively advising the business on power
interruptions, planned maintenance and service on equipment to ensure
business continuity with little or no interruption to BAU operations
Accountability:
(Colleague) Team & Self Development 10%
- Champion the development and embedding of best
practice models within the team
- Contribute to team spirit and team morale, bearing
in mind the particular demands placed on colleagues during the periods of
leave.
- Hold service review meeting with other team
members to enhance team spirit and proactively participate in other
departmental meetings
- Put leave plan in place and adhere to mandatory
leave requirements as per HR leave policy
Accountability:
Planning and Controls
10%
- Hold and manage a live record of inventory of bank
facilities. Mainly generators, ACs, UPSes, inverters and ATMs
- Keep record of all newly acquired assets and
monitor movement of assets
- Provision of proper contractors/ consultants
details to branch official to ensure proper identification before access
is given
- Maintain up to date PM schedule for all critical
sites
- Manage risk and control effectively by applying
applicable risk frameworks and embedding a positive risk culture.
- Deliver Green Audits/RCSAs and ensure timely
closure of all issues raised
- Ensure a Green RAG status on ACM capture and
upload month on month
- Records Management should be done in line with the
existing policies
Technical Skills and
Competencies
- Electromechanical Engineering
- Ability to interpret drawings and contract
documents
- Organizational skill
- Communication skills
- Report writing/presentation skills
- Leadership skills
Knowledge, Expertise
and Experience
- Knowledge of the bank’s products services and
policies and or other specialist knowledge required to undertake the role:
- – Clear understanding of Bank’s premises design
guidelines, security requirements and Bank’s operational standards.
- – Knowledge of procurement and sourcing of
reliable service providers.
- – In-depth understanding of Health and Safety
regulations.
- – Clear understanding of tendering procedures.
Other requirements
specific to the role:
- – Knowledge of Local Authority Building Act and
regulations
- – Knowledge of Law of Contract
- – PC Skills
Training likely to
assist effectiveness in the role and may have been completed prior to
undertaking this role:
1) Professional Training
being offered at Public Universities e.g. Degree in Engineering
EXTENSION FOR
EVALUATION PURPOSES Experience:
a) Preparation of technical/assessment reports
b) Tender opening,
analyzing and preparation of reports.
c) Preparation of cost
estimates for various projects in the area of jurisdiction.
2) On the job training.
Mental Demands /
Judgment and Initiative:
- Job holder is expected to hold meetings with consultants/contractors and ensure that they
clearly understand bank’s position as regards to design, budget and time
scales.
- Job holder is expected to visit Branches /sites to
either take details of work required or attend site meetings.
- Job holder is required to analyze and give
recommendations on tenders/ quotations received.
Communications:Staff
in own areas 30%
– Regular updates
communication with Facilities manager /Head of Department after site meetings,
service contracts review meeting and briefs on ongoing works
– Daily oral
consultations with colleagues at the department to share experience
Internal customers 40%
– Answering of
queries from Branches and other Head Office departments
– Daily responses
to emails from Branches and Head Office departments
– Attend internal
meetings as a representation of facilities team called to plan for changes,
renovations and construction affecting bank premises.
External Customers 30%
– Periodic
service contract review meetings
– Answering daily
phone calls from external customers
– site meetings
before equipment installations and commissioning.
Effort and Environment:
Job involves
extensive travel across Kenya where BBK’s Facilities Management has
responsibilities and role holder needs to have ability to work for long hours
and at the same time make independent decisions aimed at giving solutions to
issues on the ground.
Education
Further Education and
Training Certificate (FETC): Business, Commerce and Management Studies
(Required)
How To Apply