Cultural Orientation Coordinator (International)
Closing date: 28 Feb 2020
Job Title: Cultural Orientation Coordinator (International)
Level: Level 3 Manager
Grade: 10 (I)
Division: Programs
Department: Cultural Orientation
Division: Programs
Department: Cultural Orientation
Location: Nairobi, Kenya
Primary Purpose
This position is responsible for overseeing United States
Refugee Admissions Program (USRAP) Cultural Orientation activity for RSC
Africa. This includes coordinating workflow within Cultural Orientation
department and collaborating with other program departments. This position
ensures that RSC Africa processing priorities and targets are met and that
standard operating procedures are strictly followed. The position also provides
oversight to the English Language Program (ELP) and the Interpreter Unit,
including overseeing processes related to contracted interpreters, child
minders, and ELP teachers at RSC Africa. The position is a member of the RSC
Africa Leadership Team and Senior Programs Team.
Supervision
The position directly supervises one CO Program Manager, one English Language Program Supervisor, one Curriculum Development Specialist, and one Interpreter Supervisor. The position indirectly supervises CO Supervisors, CO Senior Trainers, CO Trainers, CO Program Assistants, and Interpreter Support Assistants.
The position directly supervises one CO Program Manager, one English Language Program Supervisor, one Curriculum Development Specialist, and one Interpreter Supervisor. The position indirectly supervises CO Supervisors, CO Senior Trainers, CO Trainers, CO Program Assistants, and Interpreter Support Assistants.
The position reports to the RSC Africa Deputy Director.
Essential Duties
Compliance
- Ensures
all Cultural Orientation activity strictly adheres to the DOS/BPRM, USCIS,
RPC, CWS and RSC Africa policies, guidelines and procedures, including PRM-issued
CO learning objectives/indicators.
- Ensures
activity relating to hiring of contractors such as interpreters, child
minders, and ELP teachers strictly adheres to the DOS/BPRM, USCIS, RPC,
CWS and RSC Africa policies, guidelines and procedures.
- Oversees
the development, implementation, dissemination and monitoring of standard
operating procedures (SOPs), and Cultural Orientation curricula, for
processing of refugees eligible for the US Refugee Admissions Program in
sub-Saharan Africa.
- Leads
regular departmental process reviews to compare requirements vs. current
processing and outputs.
- Monitors
policy changes, identifies effects of such changes on the department’s
internal SOPs, workflow, and curricula, and ensures effective
implementation of policy updates.
- Conducts
job function observations of Cultural Orientation staff to ensure
compliance is met and identifies areas of improvement or training needs.
- Oversees
effective planning, coordination, execution, and monitoring of Cultural
Orientation Circuit Rides (CR), including timely communication to external
and internal partners, updating of CR reports and tools (partners report
and CR portal), and timely dissemination of trip reports.
- Facilitates
DNA testing for P3 applicants as needed.
Data Management and Analysis
- Ensures
that all RSC Africa Cultural Orientation activities are completed in an
efficient and effective manner and reflect USRAP priorities for
Sub-Saharan Africa.
- Oversees
the development and maintenance of departmental reports and quality control
(QC) checks. Ensures reports are accurate and efficient.
- Develops
annual/monthly projections to inform Programs Division priorities, with a
focus on Cultural Orientation activity.
- Develops
and implements department-specific pipeline analysis reports to inform
workload and staffing projections, and to anticipate future workloads.
- Coordinates
with other Programs departments, as needed, to efficiently allocate staff
resources; and collaborates with other Programs departments for improved
processing efficiency across the division.
- Establishes
and maintains effective communication systems regarding data within the
department and other program departments.
- Reviews
and distributes departmental reports on schedule.
Representation
- Maintains
effective relationships with RSC Africa/USRAP partners, including PRM,
USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
- Ensures
partner communication from the Cultural Orientation Department is
professional, timely and proactive.
- Occasionally
travels to field sites to meet with RSC Africa/USRAP partners and
represent CWS/RSC Africa on processing or other programmatic matters.
- Champions
CWS policy, procedures, and organizational culture to Programs staff, and
contributes to Programs Division strategies for ensuring staff fully
understand and abide by CWS policies.
- Ensures
Cultural Orientation staff are professional when representing CWS/RSC
Africa to refugees, partners, the funder and colleagues.
- Serves
as RSC Africa’s liaison to the PRM-funded technical assistance provider on
Cultural Orientation.
Performance Management
- Provides
direct supervision and leadership to the Cultural Orientation Manager, ELP
Supervisor, Curriculum Development Specialist, and Interpreter Supervisor,
including yearly performance evaluations, monitoring professional
development, and coordinating leave.
- Oversees
the development and implementation of training modules for Cultural
Orientation staff, in coordination with Programs Management, and ensures
that staff receive all necessary training on different aspects of refugee
processing.
- Oversees
that QCs are being conducted and feedback is being provided to staff
and/or other departments.
- Ensures
coaching, mentoring, feedback and corrective action plans are being
carried out across the department.
- Ensures
establishment of performance expectations and communication, on-boarding
and training.
- Develops
departmental performance management systems, in coordination with Programs
Management, that support consistency in work outputs.
- Maintains
accurate and current job descriptions for the Cultural Orientation
Department.
Staff Care
- Ensures
a safe, healthy and professional work environment.
- Oversees
the process of ensuring staff’s well-being while in the field.
- Ensures
direct reports are accessing and using their benefits appropriately
including leave.
- Actively
supports staff by promoting safe space, open-door and the escalation
policy.
- Establishes
and communicates clear expectations to staff to foster a predictable and
consistent work environment.
Program Administration
- Develops
annual plans for Cultural Orientation, ELP, and Interpreter Unit and
closely monitors and tracks progress towards achievements of established
annual goals and objectives.
- Determines
annual departmental staff modelling, and quarterly travel projections,
which contribute to Programs annual budget.
- Coordinates
the deployment of Cultural Orientation staff and resources to ensure
timely flow of cases, in coordination with Programs Management.
- Manages
Programs Division inputs to human resources activities for all Cultural
Orientation staff, including hiring, evaluations, leave management, and
disciplinary actions.
- Oversees
the use of the budget as it relates to Cultural Orientation and
Interpreter activity, and monitors effective and appropriate use of
resources across the department. This includes oversight of the
budget/invoice process for IOM payments covered by CWS/RSC Africa.
- Ensures
effective circuit ride coordination with logistics, finance, and security
including travel projections, site clearances, security updates, news from
the field, expense reports and financial management.
This position also undertakes other duties as assigned by
CWS/RSC Africa Management.
Qualifications
- Valid U.S. passport is required
Education:
- Bachelor’s
Degree in a related field required.
- Master’s
Degree preferred.
Experience:
- Ten
(10) years’ work experience is required.
- Five
(5) years of direct supervisory experience with responsibility for hiring,
evaluating performance, administering corrective action and directing day
to day work is required.
- Demonstrated
management experience with a refugee serving/processing agency(s)
preferred.
- Previous
experience working at a domestic resettlement agency or on an overseas
cultural orientation program is preferred.
Knowledge/Skills:
- Thorough
knowledge and comprehensive understanding of the US Refugee Admissions
Program and WRAPS database.
- Detailed
knowledge of case processing SOPs and the role of WRAPS in case processing
preferred.
- Advanced
computer knowledge, specifically with MS Access, MS Outlook, MS Excel and
other statistical analysis programs.
- Strong
English communication skills, both oral and written.
- Strong
analytical skills and excellent report-generation skills with the ability
to understand process and document information for a variety of audiences.
- Strong
supervisory skills and understanding of performance management systems.
- Excellent
organizational and time management skills.
Abilities:
The CO Coordinator must have the ability to:
The CO Coordinator must have the ability to:
- work
independently, and manage a large and diverse workload under pressure with
competing priorities;
- maintain
high performance standards with attention to detail;
- work
as a team member in a multi-cultural environment and represent CWS and RSC
Africa as a member of senior management;
- travel
in Sub-Saharan Africa on short notice under sometimes difficult conditions
- conduct
oneself in a professional and courteous manner at all times to represent
the professional and institutional interests of the Church World Service
and the Resettlement Support Center Africa;
- communicate
effectively both verbally and in writing;
- follow
instructions from the Supervisor with a positive and receptive attitude;
- deal
effectively and courteously with a large number of associates, outside
agencies, refugees and members of the general public;
- conduct
oneself in a professional and courteous manner to represent the best
interests of RSC Africa and CWS/IRP;
- maintain
a high performance standard with attention to detail;
- carry
out all of the duties of the position efficiently and effectively with
minimal supervision;
- work
independently and contribute to overall operations of RSC Africa;
- manage
a large and diverse workload under pressure with competing priorities;
- analyze
and solve complex problems and make sound decisions;
- work
well as a team in a multi-cultural environment while maintaining a high
level of motivation;
- effectively
manage RSC Africa’s resources; and
- actively
participate in the implementation of the U.S. Refugee Admissions Program
(USRAP).
Working Conditions
- Physical:
This position requires sitting, standing, walking, handling objects
(manual dexterity), using fine finger movements and lifting/carrying light
loads.
- Environmental:
Incumbents in this position will be exposed to marked changes in
temperature and/or humidity, dust and infectious diseases and harsh
weather climates.
- The
US Embassy rates Kenya as both HIGH in crime and HIGH in terrorism.
Incumbents should fully understand the insecurities present within Kenya
and the region.
Special Requirements
US citizenship is required.
- Background
check which includes references and an educational criminal check is
required before the start of employment.
- A
valid passport and the ability to maintain a valid passport throughout the
entire appointment is required, which includes having enough passport
pages for travel.
- The
candidate should be of good health, willing and able to travel
occasionally in often difficult conditions, and have a high degree of
flexibility.
- Must
be legally eligible to work and obtain a work permit in Kenya.
- Must
have proof of Yellow Fever vaccination before traveling for RSC Africa.
Employee will be entrusted with the receipt, custody and payment of money.
Licensing/Certification
None
None
Competencies
Communication
- Ensure effective exchanges of information with
others.
- Examples
of skills and behaviors include speaking to others respectfully;
expressing ideas in a logical, organized way; sharing information
appropriately; and clarity and conciseness in written communication.
Relationships
- Ensure
constructive and supportive interactions with others.
- Examples
of skills and behaviors include being positive and supportive when working
with others; sharing information and resources freely; resolving conflict
constructively; and proactively working to remove obstacles to success for
others.
Job Knowledge
- Utilize
and apply job related knowledge to complete job tasks at a level that
meets or exceeds expectations.
- Examples
of skills and behaviors include utilizing job knowledge to solve problems
or develop new approaches; maintaining or enhancing skills through
continuing education; and taking on projects that will develop or enhance
skills.
- Teamwork
Work effectively and contribute as a member of a team. - Examples
of skills and behaviors include supporting other team members by sharing
information; covering the work of others during absences, vacations etc.;
and actively participating in developing ideas for ways to increase team
effectiveness.
Problem Solving
- Analyze
information and develop solutions to challenges that arise during the
course of performing a job.
- Examples
of skills and behaviors include researching and collecting facts; defining
the issues and the parties affected; formulating options/solutions for
addressing the problem; and engendering support for and implementing the
solution.
Operational Leadership
- Successfully
lead a group to achieve operational goals.
- Examples
of skills and behaviors include priority setting; timely decision making;
planning and organizing; delegation; and managing and measuring work.
Building and Leading Effective Teams
- Earn
the respect of team members, create strong morale and spirit on the team
and utilize the unique skills of all team members.
- Examples
of skills and behaviors include managing diverse relationships; flexibility;
being open and receptive; running effective team meetings; and exhibiting
integrity and trustworthiness.
Strategic Leadership
- Accurately
anticipate future consequences and trends and translate them into the
fulfillment of workable strategies and plans.
- Examples
of skills and behaviors include problem solving; dealing with ambiguity,
creativity; innovation management and business acumen.
HOW TO APPLY:
To apply, click on the link below:
https://cws-careers.vibehcm.com/portal.jsp?Vy3uQUnbK9L08fh2MmQ83svHUNIi+…
https://cws-careers.vibehcm.com/portal.jsp?Vy3uQUnbK9L08fh2MmQ83svHUNIi+…
Program Integrity Assistant
Closing date: 28 Feb 2020
Job Title: Program Integrity Assistant
Grade: 4 (N)
Level: Associate Specialist
Division: Administration
Unit: Program Integrity
Grade: 4 (N)
Level: Associate Specialist
Division: Administration
Unit: Program Integrity
Location: Nairobi, Kenya
Primary Purpose
This position is responsible for assisting the Director and
Program Integrity Specialist to ensure all United States Refugee Admissions
Program (USRAP) processing is free from fraud and malfeasance, by assisting
with the delivery of trainings to staff and contractors on the Program
Integrity Guidelines, ethics, and fraud prevention and providing support to
investigations and data collection.
Supervision
This positions reports to the Program Integrity Specialist.
Essential Duties/ Roles
- Works
closely with the Director and Program Integrity Specialist to ensure that
the United States Refugee Admissions Program (USRAP) Program Integrity
Guidelines are implemented, adhered to, and reported appropriately.
- Assists
in the preparation of and ensures the quality of data for quarterly and
annual reporting.
- Supports
the development of improved ways to collect and manage Program Integrity
Guidelines compliance data.
- Provides
basic investigations support to include but not be limited to transcribing
notes, handling and filing sensitive documents, conducting interviews,
gathering technical information and documents relevant to investigations,
and investigations follow-up under the authorization of the Director.
- Monitor
and track fraud reporting mechanisms as necessary.
- Under
the supervision of the Program Integrity Specialist, assists in the
drafting and editing of investigations and closure reports in
collaboration with the Director.
- With
the guidance of the Director and Program Integrity Specialist, seeks the
technical expertise and assistance of various units to support
investigations.
- Updates
RSC Africa databases per compliance with the United States Refugee
Admissions Program (USRAP) Program Integrity Guidelines.
- Assists
the Program Integrity Specialist with the planning, execution, and support
of monitoring and observation Circuit Rides (CR).
- Helps
to develop resources for use by CWS RSC staff to improve annual Ethics
& Fraud Prevention trainings.
- With
guidance from the Director and Program Integrity Specialist, provides
training to Contract Interpreters in sub-Sahara Africa.
- Liaises
with relevant Programs and Administration management (Africa Regional
Deployment Unit, Cultural Orientation, Field Processing, Library Team,
Processing Support, sub and satellite offices) and supervisory staff to
ensure the fulfilment of organizational requirements per trainings and
compliance.
- Provides
administrative support of the Fraud and Ethics Committee.
- Maintains
a current knowledge of the USRAP.
- Travels
periodically to field locations throughout sub-Saharan Africa.
- Performs
other duties that may be assigned by the Program Integrity Specialist to
enhance the efficiency and efficacy of the operation.
Qualifications
Education:
Bachelor’s Degree or four (4) years of experience in lieu of
a Bachelor’s Degree is required
Experience:
- Two
(2) years of paid work experience is required
- Monitoring
and evaluation experience is required.
- Previous
US Refugee Admissions Program experience preferred.
- Administrative
investigations experience preferred.
- Compliance
data collection and reporting experience preferred.
Knowledge/Skills:
- Attention
to detail.
- Excellent
organizational and time management skills.
- Strong
verbal and written English language skills.
- Demonstrated
IT skills, including experience using MS office, and reporting software.
- Strong
self-motivation and initiative skills.
- Thorough
knowledge of US Refugee Admissions Program, WRAPS and Reports Manager
preferred.
Abilities:
The Program Integrity Assistant must have the ability to:
The Program Integrity Assistant must have the ability to:
- Assist
in the coordination of multiple sets of deliverables with varying
timelines and competing priorities;
- Maintain
a high performance standard with attention to detail;
- Work
effectively in a high-paced environment;
- Exercise
good judgment and seek guidance as appropriate when confronted with
unanticipated challenges;
- Effectively
carry out work in, sometimes, austere environments;
- Follow
instructions from the supervisor with a positive, receptive, and
collaborative attitude;
- Carry
out all of the duties of the position efficiently and effectively with
minimal supervision;
- Communicate
effectively both verbally and in writing;
- Maintain
a diplomatic, professional manner at all times;
- Work
well in settings with diverse colleagues;
- Conduct
oneself in a professional and courteous manner to represent the best
interests of RSC Africa and CWS/IRP.
- Travel
throughout sub-Saharan Africa;
- Maintain
strict confidentiality with RSC Africa administrative and operational
information
Working Conditions
- Physical:
This position requires bending, squatting, climbing, kneeling, sitting,
standing, walking, pushing/pulling, handling objects (manual dexterity),
reaching above shoulder level, using fine finger movements and
lifting/carrying heavy loads.
- Environmental:
Incumbents in this position will be exposed to excessive noise, marked
changes in temperature and/or humidity, dust and infectious diseases,
harsh weather climates, long work hours, bumpy roads, extended travel,
excessive sun exposure, and non-ventilated spaces
Special Requirements
- Certificate
of Good conduct issued within the last one year (12 months) is required
before the start of employment.
- The
candidate should be of good health, willing and able to travel extensively
in often difficult conditions, and have a high degree of flexibility.
- Must
have proof of Yellow Fever vaccination before traveling for CWS RSC
Africa. Employee will be entrusted with the receipt, custody and payment
of money.
Licensing/Certification
None required.
Competencies
Communication
- Ensure
effective exchanges of information with others. Examples of skills and
behaviors include speaking to others respectfully; expressing ideas in a
logical, organized way; sharing information appropriately; and clarity and
conciseness in written communication.
Relationships
- Ensure
constructive and supportive interactions with others. Examples of skills
and behaviors include being positive and supportive when working with
others; sharing information and resources freely; resolving conflict
constructively; and proactively working to remove obstacles to success for
others.
Job Knowledge
- Utilize
and apply job related knowledge to complete job tasks at a level that
meets or exceeds expectations.
- Examples
of skills and behaviors include utilizing job knowledge to solve problems
or develop new approaches; maintaining or enhancing skills through
continuing education; and taking on projects that will develop or enhance
skills.
Teamwork
- Work
effectively and contribute as a member of a team. Examples of skills and
behaviors include supporting other team members by sharing information;
covering the work of others during absences, vacations etc.; and actively
participating in developing ideas for ways to increase team effectiveness.
Problem Solving
- Analyze
information and develop solutions to challenges that arise during the
course of performing a job.
- Examples
of skills and behaviors include researching and collecting facts; defining
the issues and the parties affected; formulating options/solutions for
addressing the problem; and engendering support for and implementing the
solution.
Program Planning and Management
- Organize
work and/or plan projects and ensure timely completion and/or successful
implementation.
- Examples
of skills and behaviors include identifying and analyzing program options;
identifying the tasks and deliverables required for successful completion;
managing one’s time; monitoring the resources involved and ensuring that
they are directed most effectively; and working with all involved to
ensure successful completion.
Leadership
- Guide
and direct oneself or other individuals and groups toward a desired
outcome.
- Examples
of skills and behaviors include taking the appropriate level of initiative
to resolve problems or remove obstacles, bringing individuals together around
a common goal; evaluating information and making decisions; navigating
conflict and obstacles; and ensuring that communication takes place
between all parties involved.
Resource Building and Stewardship
- Balance
the acquisition or investment of organization resources with responsible
use of those resources in line with the organization’s mission.
- Examples
of skills and behaviors include taking advantage of all opportunities to
cultivate potential donors; evaluating situations to identify the best use
of resources; and making responsible investments of resources that
increase organization effectiveness.
HOW TO APPLY:
To apply, click on the link below:
Field Processing Supervisor
Closing date: 02 Feb 2020
Job Title: Field Processing Supervisor
Grade: 8 (N)
Level: Level 1 Manager
Division: Programs
Department: Field Processing
Location: Nairobi, Kenya
Location: Nairobi, Kenya
Primary Purpose
This position is responsible for overseeing all United
States Refugee Admissions Program (USRAP) Field Processing activity at RSC
Africa. This includes managing workflow within the Pre-screening and
Adjudications teams and collaborating with other program departments. This
position ensures that RSC Africa processing priorities and targets are met and
that standard operating procedures are strictly followed.
Supervision
- This
position supervises Senior Caseworkers and Caseworkers.
- This
position reports to a Field Processing Manager.
Essential Duties
Compliance
- Ensures
all refugee case processing functions within the Field Processing
Department strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa
policies, guidelines and procedures.
- Ensures
development, implementation, dissemination and monitoring of standard
operating procedures (SOPs) for processing of refugees eligible for the US
Refugee Admissions Program in sub-Saharan Africa and specifically ensures
their designated SOP is up to date and adhered to.
- Demonstrates
ability to conduct field processing activities including pre-screening,
AOR screening, visa interviews and adjudications functions.
- Conducts
job function observations of field processing staff to ensure compliance
is met and identify any areas of improvement or training needs.
- Identifies
and assists with regular process reviews to compare requirements vs.
current processing and outputs.
- Travels
to field locations to monitor processing, conduct performance evaluations
and meet with partners and vendors.
Data Management and Analysis
- Ensures
RSC circuit rides are planned, revised and updated as needed until
confirmed, and staff are prepared while ensuring all functions are
completed in the most operationally responsible manner.
- Closely
monitor the movement of cases through the Pre-USCIS pipeline, ensuring
cases are being processed and presented according to USRAP priorities.
- Acts
as the point person for staff inquiries relating to processing a case.
- Develops
reports and quality control checks that ensure accuracy and efficiency as
well as their use.
- Establishes
effective communication systems regarding data and ensures reports are
accurate and efficient.
- Assists
with annual plan and strategic planning goals as communicated by the Field
Processing Coordinator.
Representation
- Develops
and maintains effective relationships with RSC implementing partners,
including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
- Leads
circuit rides and ensures all logistics are effective and are meeting the
goals of the planned circuit ride.
- Ensures
partner communication from the department is professional, timely and
proactive.
- Represents
organizational policies and culture to staff.
- Ensures
the workforce is professional when representing CWS/RSC Africa to
refugees, partners, the funder and colleagues.
Performance Management
- Provides
direct supervision and leadership to Field Processing staff, including
yearly performance evaluations, developing job descriptions, participating
in hiring and coordinating leave.
- Develops
and implement training modules for Field Processing staff, in coordination
with the Training unit, and ensure that staff receive cross training on
different aspects of refugee processing, and that they are monitored and
evaluated.
- Trains
Senior Caseworks and Caseworkers on their essential job duites.
- Ensures
that QCs are being conducted and feedback is being provided to staff
and/or other departments.
- Ensures
coaching, mentoring, feedback and corrective action plans are being
carried out where needed.
- Ensures
establishment of performance expectations and communication, on-boarding
and training.
- Develops
performance management systems that support consistency in work outputs.
- Evaluates
and assesses training needs of Field Processing and takes the lead in
organizing and providing trainings on a regular basis.
- Monitors
staff time and attendance.
Staff Care
- Monitors
and ensure a safe, healthy and professional work environment.
- Ensures
direct reports are accessing and using their benefits appropriately
including leave.
- Actively
support staff by promoting safe space, open-door and the escalation
policy.
- Establish
and communicate clear expectations to staff to foster a predictable and
consistent work environment.
- Ensures
staff are safe in the field by coordinating with the RSC Staff Security
Coordinator and disseminating information related to safety to staff in
the field.
Program Administration
- Ensures
the deployment of Field Processing staff and resources to ensure timely
flow of cases, in coordination with Programs Management.
This position also undertakes other duties as assigned by
CWS/RSC Africa Management.
Qualifications
Education:
- Bachelor’s
degree in a related field is required.
- Significant
work experience in a related field will be considered in the place of
education requirements. Master’s Degree is preferred.
Experience:
- Five
(5) years USRAP experience is desirable.
- One
(1) year supervisory experience is required.
Knowledge/Skills:
- Thorough
knowledge of the US Refugee Admissions Program and WRAPS database.
- Strong
verbal and written English language skills.
- Demonstrated
computer skills, especially Microsoft Word, Excel, Outlook and Access.
- Excellent
organizational and time management skills.
- Meticulous
attention to detail.
Abilities:
The Field Processing Supervisor must have the ability to:
- supervise
field staff to ensure policies and procedures are implemented and executed
in accordance with guidelines and standard operating procedures;
- travel
as needed in sub-Saharan Africa on short notice and often under difficult
conditions to meet demands of a dynamic operational program;
- pass
a job knowledge assessment in order to be confirmed at the end of
probation;
- maintain
a job knowledge assessment score of 80% or higher, demonstrated through
semi-annual assessments;
- accurately
type 40 WPM at 96% accuracy;
- maintain
a high performance standard with attention to detail, completing tasks
within set timeframes;
- communicate
effectively both verbally and in writing;
- follow
instructions from the Supervisor with a positive and receptive attitude;
- exercise
good judgement and seek guidance as appropriate when confronted with
unanticipated problems;
- deal
effectively and courteously with a large number of associates, outside
agencies, refugees and members of the general public;
- conduct
oneself in a professional and courteous manner to represent the best
interests of RSC Africa and CWS/IRP;
- maintain
a high performance standard with attention to detail;
- carry
out all of the duties of the position efficiently and effectively with
minimal supervision;
- work
independently and contribute to overall operations of CWS RSC Africa;
- take
initiative in the development and completion of multiple projects at the
same time;
- lead
others and address issues as they arise;
- maintain
strict confidentiality with CWS RSC Africa administrative and operational
information;
- manage
a large and diverse workload under pressure with competing priorities;
- analyse
and solve complex problems and make sound decisions;
- work
well as a team in a multi-cultural environment while maintaining a high
level of motivation
- effectively
manage RSC Africa’s resources;
- manage
leave forms, cash advances and report expenses accurately;
- actively
participate in the implementation of the U.S. Refugee Admissions Program
(USRAP) in Africa;
- be
flexible with changing of daily duties as needed.
Working Conditions
- Physical:
This position requires bending, squatting, climbing, kneeling, sitting,
standing, walking, pushing/pulling, handling objects (manual dexterity),
reaching above shoulder level, using fine finger movements and
lifting/carrying heavy loads.
- Environmental:
Incumbents in this position will be exposed to excessive noise, marked
changes in temperature and/or humidity, dust and infectious diseases,
harsh weather climates, long work hours, bumpy roads, extended travel,
excessive sun exposure, and non-ventilated spaces.
Special Requirements
- Certificate
of Good Conduct issued within the last one year (12 months) is required
before the start of employment.
- A
valid passport and the ability to maintain a valid passport throughout the
entire appointment is required, which includes having enough passport
pages for travel.
- The
candidate should be of good health, willing and able to travel extensively
in often difficult conditions, and have a high degree of flexibility.
- Must
have proof of Yellow Fever vaccination before traveling for RSC Africa.
Employee will be entrusted with the receipt, custody and payment of money.
Licensing/Certification
None
Qualifications
Communication
Ensure effective exchanges of information with others.
Examples of skills and behaviors include speaking to others respectfully;
expressing ideas in a logical, organized way;sharing information appropriately;
and clarity and conciseness in written communication.
Relationships
Ensure constructive and supportive interactions with
others.Examples of skills and behaviors include being positive and supportive
when working with others; sharing information and resources freely; resolving
conflict constructively; and proactively working to remove obstacles to success
for others.
Job Knowledge
Utilize and apply job related knowledge to complete job
tasks at a level that meets or exceeds expectations. Examples of skills and
behaviors include utilizing job knowledge to solve problems or develop new
approaches; maintaining or enhancing skills through continuing education; and
taking on projects that will develop or enhance skills.
Teamwork
Work effectively and contribute as a member of a team.
Examples of skills and behaviors include supporting other team members by
sharing information; covering the work of others during absences, vacations
etc.; and actively participating in developing ideas for ways to increase team
effectiveness.
Problem Solving
Analyze information and develop solutions to challenges that
arise during the course of performing a job. Examples of skills and behaviors
include researching and collecting facts; defining the issues and the parties
affected; formulating options/solutions for addressing the problem; and
engendering support for and implementing the solution.
Operational Leadership
Successfully lead a group to achieve operational goals.
Examples of skills and behaviors include priority setting; timely decision
making; planning and organizing; delegation; and managing and measuring work.
Building and Leading Effective Teams
Earn the respect of team members, create strong morale and
spirit on the team and utilize the unique skills of all team members. Examples
of skills and behaviors include managing diverse relationships; flexibility;
being open and receptive; running effective team meetings; and exhibiting
integrity and trustworthiness.
Strategic Leadership
Accurately anticipate future consequences and trends and
translate them into the fulfillment of workable strategies and plans. Examples
of skills and behaviors include problem solving; dealing with ambiguity,
creativity; innovation management and business acumen.
HOW TO APPLY:
To apply, click on
the link below:https://cws-careers.vibehcm.com/portal.jsp?Vy3uQUnbK9L08fh2MmQ83svHUNIi+…