Our client, a Kenyan and globally
acclaimed Game Lodge based in Mweiga, Nyeri is seeking professionals to meet
its staffing needs.
Job Title: Front
Office / Receptionist
Location: Mweiga, Nyeri County
Number Required: 2 Positions
Role Overview: The position holders shall be responsible for handling
front office reception and administration duties at the game lodge.
Key Responsibilities
·
Arranging the reception area and
ensuring a homely professional image;
·
Receiving guests at the Lodge and
directing them appropriately;
·
Deal with customer enquiries and
complaints escalating where necessary;
·
Maintaining the office diary and work
plan to ensure minimum disruptions;
·
Making outward bound telephone call
and receiving inbound telephone calls
·
Handling customer inquiries and
sorting and distribution of mail.
·
Liaising with other departments like
housekeeping, bar, restaurant to ensure clients get unforgettable hospitality
experience;
·
Performing any other duties as may be
assigned by the management from time to time.
Skills and Competencies
·
Strong interpersonal skills;
·
Empathetic and Caring;
·
Ability to anticipate guests’ needs;
·
Engaging and Inquisitive;
·
Calm and composed nature;
·
Friendly and pleasant personality.
Qualifications and Experience
·
At least a holder of a Certificate in
Customer Service / Public Relations / Client Relations or Front Office from a
recognized institution;
·
A diploma in the above or other
related field will be an added advantage;
·
Minimum 1- 2 years’ relevant
experience in a hospitality concern.
·
Proficiency in MS office suite;
·
Experienced working in high pressure
environments.
Applications Procedure
If you meet the above criteria and
are interested in making a meaningful career move in the hospitality sector,
please forward your updated CV via email. Indicate your current and expected
salary in your application or CV. Kindly ‘do not attach’ certificates and
testimonials.
Applications to be submitted via;
The Recruiter
Esquire Consultants Limited
P.O. Box 76883-00620, Nairobi.
Esquire Consultants Limited
P.O. Box 76883-00620, Nairobi.
Email:
recruit@esquireconsultants.co.ke or placement.esquire@gmail.com
Deadline for applications is 27th
January 2020.
Only shortlisted applicants shall be
contacted.