Job Title: Customer Care Officer
Location: Nairobi
Gross Salary: 55k – 60k
Our Client is a licensed deposit
taking SACCO, looking to hire a Customer Care Officer who will enhance customer
satisfaction through the efficient and timely delivery of the society’s
products and services to its members, and proactively support the society in
realizing its overall goals and objectives.
Responsibilities
·
Ensure implementation and strict
adherence to the Sacco’s customer care policy and service delivery standards as
set out in the Service Charter.
·
Receive, record and attend to all
customer complaints, and make necessary follow ups to ensure resolution to the
customer’s satisfaction.
·
Manage all the Sacco’s front office
activities.
·
Manage the Sacco’s digital platforms
through regular updating of content and relevant information, and real-time
interaction with clients.
·
Lend support in the development and
execution of society’s marketing, communication and outreach activities to grow
membership and enhance society’s image.
·
Prepare detailed reports by
collecting and analysing all feedback received from customers.
·
Provide accurate, detailed and timely
response as well as front-line assistance to all customer requests using
official communication channels.
·
Carry out regular customer
satisfaction surveys to establish customer needs and requirements.
·
Any other duties as assigned by
supervisor
Qualifications
·
Degree in Communication/Business
Administration /Marketing or a related field
·
A minimum of two years of progressive
working experience in customer service, PR, Marketing or administrative
function in a Sacco setting.
·
Must be conversant with computer
applications (MS Office Word, Excel and internet)
·
Proven expertise in report writing,
planning & coordination of activities as well as conflict resolution.
·
Must be able to multitask while
working in a fast-paced environment and within set time-lines.
·
Must have excellent organizational
and time management skills.
·
Excellent verbal and written
communication skills
How to Apply
If you are up to the challenge,
possess the necessary qualifications and experience; please send your CV only
quoting the job title on the email subject (Customer Care Officer- Sacco) to
jobs@corporatestaffing.co.ke before 22nd November 2019.
Kindly indicate current/last salary
on your CV.
N.B: We do not charge any fee for
receiving your CV or for interviewing.
Only candidates short-listed for
interview will be contacted.