Customer Care Officer
Reports To: admin Manager
Responsibilities
Requirements
Reports To: admin Manager
Main
Purpose of the Job (Job Summary): A customer care officer
is the primary point of contact between a business and its customers. If
customers want to place an order, find information, get advice, return a
purchase or make a complaint, they will invariably talk to a customer service
officer.
Responsibilities
·
Making sure every customer who comes through the door leaves
happy,
·
Provides help and advice whenever they can.
·
Answering queries and offering information,
·
Involves a lot of interaction with the general public (as well as
with colleagues) .
·
Keep up-to-date with all the latest products and promotions so you
can explain it to customers who may be interested.
Requirements
·
At least Diploma holder in Customer Service/ business Admin/
business management or related course.
·
Customer service experience
·
Proficiency in computer skills
·
At least 2 years’ relevant working experience
·
High degree of integrity, a team player with effective
communication skills
·
Knowledge of customer service principles
·
Ability to interact at all levels.
·
Ability to handle pressure.
·
Confidence and self-assurance.
·
Excellent planning and organizational skills.
·
Utalii graduate an added advantage
How to Apply
If qualified send CV only quoting the job title on the subject
(CUSTOMER SERVICE OFFICER) to jobscglltd@gmail.com OR italglobaljobs@gmail.com stating
the expected salary.
Only the shortlisted candidates will be contacted.