SAP Applications Support Manager
Reporting to the Head – Technology
and Enterprise Systems, the SAP Application Support Manager will be responsible
for all aspects of managing the day-to-day successful running of the Co-op Bank
SAP Landscape.
The role holder is required to be
widely knowledgeable & experienced in architecture to carry out
implementation and support of SAP technical infrastructure (and integrated
components), security, and change management processes across the Bank.
Additionally, the ideal candidate should have experience leading teams in a
dynamic and collaborative environment with ability to communicate effectively
within and across all organizational levels.
Responsibilities
Manage the SAP first line support
team responsible for the SAP Applications stack while providing a single point
of contact for other teams on all SAP technical design and support issues.
Manage 3rd party suppliers and coordinating regular support review meetings to ensure SLA’s are met and that support calls are effectively triaged and resolved in a timely way as well as ensure priority setting for calls.
Work alongside the Project teams to ensure Projects are accommodated with support and the wider IT function to ensure change is managed alongside other IT infrastructure activities.
Ensure the integrity of the SAP landscape (functional consistency) and proactively work with 3rd Parties to ensure it is patched and maintained in line with current best practice.
Work with IT to provide required management information on a regular basis to set systems performance KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).
Ensure systems are managed efficiently, are resilient, are backed up appropriately and that a Disaster Recovery solution is in place and tested annually. The SAP support manager will also feed into any business continuity planning.
Deliver end-to-end service provision for the services provided to the business in accordance with agreed Service Level Agreements.
Perform Failure Modes and Effects Analysis for proposed changes on key modules, to ensure high performance on SLAs for Uptime.
Participate in architectural decisions and provide input to enterprise architecture team while ensuring management and solution delivery of SAP security resource.
Oversee the overall development & execution of business production support process and incident management.
Manage 3rd party suppliers and coordinating regular support review meetings to ensure SLA’s are met and that support calls are effectively triaged and resolved in a timely way as well as ensure priority setting for calls.
Work alongside the Project teams to ensure Projects are accommodated with support and the wider IT function to ensure change is managed alongside other IT infrastructure activities.
Ensure the integrity of the SAP landscape (functional consistency) and proactively work with 3rd Parties to ensure it is patched and maintained in line with current best practice.
Work with IT to provide required management information on a regular basis to set systems performance KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).
Ensure systems are managed efficiently, are resilient, are backed up appropriately and that a Disaster Recovery solution is in place and tested annually. The SAP support manager will also feed into any business continuity planning.
Deliver end-to-end service provision for the services provided to the business in accordance with agreed Service Level Agreements.
Perform Failure Modes and Effects Analysis for proposed changes on key modules, to ensure high performance on SLAs for Uptime.
Participate in architectural decisions and provide input to enterprise architecture team while ensuring management and solution delivery of SAP security resource.
Oversee the overall development & execution of business production support process and incident management.
Qualifications
·
A Bachelor’s degree in an ICT related
field from a recognized university. Possession of a master’s degree will be an
added advantage.
·
Understanding of SAP ABAP development
concepts, guidelines and SAP architecture
·
Experience with SAP ABAP design and
development.
·
Skilled in multiple disciplines
around Configuration, Installation, Post-Installation, User Administration,
Client Administration, Transport Management System (STMS), Background Job,
Patches Installation, Kernel Upgrade, Spam Update, Operation Modes (RZ04), and
Load Balancing (SMLG)
·
Have familiarity with SAP System
Monitoring t-codes
·
Minimum 7 years’ of relevant
experience in IT working across multiple technology platforms and or project
management coupled with 2+ years’ experience in SAP support/project delivery.
·
Logical, analytical and investigative
mind, together with creative abilities with an ability to handle complex
information with accuracy and attention to detail.
·
Strong problem-solving skills with
high mathematical aptitude.
·
Good team working and interpersonal
skills to enable working closely with staff at all levels throughout the
organization, including managers and IT specialists.
·
Work with IT and Project teams to
ensure submitted system enhancement / changes have undergone adequate
functional & volume testing before release to production.
·
Strictly adhere to all regulations,
statutes, standards, practices and all internal processes and procedures as per
the relevant manuals and comply with all relevant external legislation and
regulations with regard to Compliance requirements.
How the Apply
Qualified candidates to apply here
Systems Developer IT
If you are an exceptional IT
professional with solid programming skills and knowledge of database concepts
and you possess strong analytical and process improvement skills with proven
proficiency in dealing with corporate information systems in the banking
sector, then the Systems Developer position, is a fantastic opportunity for you
to join our ICT team.
The role holder will be responsible
for detailed analysis, design and development of In-house systems and Management
Information Systems (M.I.S.) and will also be required to maintain and support
applications within this section.
Responsibilities
·
Carry-out analysis of the
requirements, assist in preparing system specification by the users and recommend
solutions to address user needs.
·
Develop high performing applications
(web, desktop and mobile applications) depending on the requirements
definitions and ensure responsiveness to front-end requests.
·
Develop and maintain
documentation/manuals on system configuration or setup in addition to building
reusable code and libraries for future use.
·
Carry out technical user training in
respect to these systems so that the business can utilize them.
·
Provide test systems for SIT/UAT to
ensure tests to the functionality/features have been done before rollout to the
entire user network.
·
Make changes to system configuration
and parameters to accommodate business and technological requirements.
·
Secure systems by putting adequate
controls and restrict access to programs by users in accordance with the
requirements of the bank and adhere to change control procedures in
implementing solutions.
·
Set up and attend to systems
failures, or coordinate the resolution of the problem and deal with queries
from users.
·
Define new process improvement
opportunities then develop and implement data models and other strategies that
optimize statistical efficiency and data quality.
Qualifications
·
Bachelor’s degree in Computer
Science, Electronics Engineering, IT or related field from a recognized
university.
·
Minimum 2 years’ experience in
software development, data analysis and reporting as well as 2 years’
experience with working in web based Java solutions (Apache Wicket,
Tomcat/Jetty, GUICE/Spring, Solr, Webservices/Jersey/REST/Spring)
·
Experience with a least one JS
framework/Libraries – React, Angular, Vue.js, Ember, JQuery, JQWidgets ,
Bootstrap, Very good knowledge of Windows Operating Systems and an
understanding of Unix and Linux.
·
Excellent understanding of SQL
database fundamentals (for MSSQL, Oracle etc), other programming tools and
languages particularly C#, ASP.NET, MVC, HTML/CSS, XML
·
Experience with DevOps processes,
workflows and tools like Jenkins or Docker will be a plus.
·
Very strong analytical, presentation
& problem-solving skills with the ability to work confidently on high
priority problems and present technical ideas in a user-friendly language.
·
Good knowledge of reporting and business
analytics tools.
·
Positive attitude and willingness to
learn new things.
How to Apply
Qualified candidates to apply here
Sacco Accountant
Our client, a non-deposit taking
medium sized Sacco based in Nairobi with a membership of 1600 is looking for a
dynamic and experienced person to fill the vacant position of a Sacco
Accountant.
Reporting to the CEO, the position
will be based in Nairobi
The Accountant shall be responsible
for overseeing finance and accounting function in the Society:
Responsibilities
·
General supervision of Accounts
Section staff
·
Preparation of Society final
accounts, Trial Balance, Balance sheets etc;
·
Preparation and presentation of
annual revenue and capital budgets;
·
Preparation of Economic reports;
·
Ensure safe custody of the Society’s
cheque books and other sensitive documents
·
Developing financial management
mechanisms;
·
Conducting reviews/evaluations for
cost reductions on various vote heads;
·
Managing Sacco’s financial accounting
and monitoring systems;
·
To liaise with internal /External
Auditors on audit Controls and act on management letters;
·
Producing accurate financial reports;
·
Give a cost benefit analysis on
external borrowing for Board of Directors approval;
·
Management of staff payrolls;
·
Keeping abreast of changes in
financial regulations and legislation;
·
Ensuring the Society assets and
liabilities are recorded correctly and safeguarded;
·
Ensuring the necessary cash reserve
is maintained as required by law;
·
Keeping and managing debtors and
creditors records;
·
Implementation and review of the
Society’s financial accounting policies and procedures;
·
Giving guidance in all financial and
accounting matters;
·
Ensuring adequate budgetary controls
are in place;
·
Advising and overseeing prudent
financial management and investment;
·
Submitting implementation work plans
and ensure proper reporting systems are in place;
·
Approving payments made by the
Society;
·
Ensuring that accounts and
reconciliation are done on a monthly basis and adherence to specific deadlines;
and
·
Any other lawful duties that may be
assigned from time to time.
Qualifications
·
Are holders of a Business related
degree or its equivalent from a recognised university and CPA (K) or ACCA
·
Bachelor’s Degree and CPA (K) or its
equivalent
·
CPA (K) and have satisfactorily
served as an Accountant in the Society or a comparable position with similar
responsibilities in a Sacco or in like organizations for a minimum period of 3
years.
·
Diploma in Co-operative Management
will be an added advantage.
·
Have demonstrated high financial
management capability and Investment.
·
Have good knowledge of Information
Technology.
How to Apply
Applicants to visit coop
bank