Business Support Assistant
WFP works to put hunger at the center
of the international agenda, promoting policies, strategies and operations that
directly benefit the poor and hungry. As the food aid arm of the UN, WFP uses
its food to meet emergency needs and support economic & social development.
The Agency also provides the
logistics support necessary to get food aid to the right people at the right
time and in the right place.
JOB PURPOSE
To deliver business support tasks, to ensure that staff are effectively supported.
To deliver business support tasks, to ensure that staff are effectively supported.
Responsibilities
·
Verification of beneficiaries through
fingerprint, participating in beneficiary contact monitoring,
·
Ensuring and adhering to standard
operating procedures at the food distribution point.
·
Data entry/cleaning during surveys,
issuing of beneficiary voucher sim cards, replacement of the lost voucher sim
cards, issuing and resetting of pins to the beneficiary.
·
Collect, sort and disseminate
correspondence, reports and other materials, to meet the required demands of
staff to time standards.
·
Respond to simple routine queries
with readily available support by senior staff, and escalate where appropriate,
in order to provide a timely and accurate response to enquiries.
·
Support the maintenance of office
files, documents and records in accordance with established systems and
processes, so that information is current and readily available for staff.
·
Undertake standard data entry tasks
in accordance with defined systems, to ensure information is organized and
readily available.
·
Assist in creating simple images or
information using standardized templates, such as graphs or tables to support
the drafting of reports for staff.
·
Participating in food prepositioning,
premixing, referring to litigation desks for further verification if need be.
·
Any other extra duties by the
supervisor.
Qualifications
·
Successful completion of secondary
school education (KCSE), supplemented with experience or additional education
in social services, nutrition, agriculture or other related field.
·
At least two years’ progressively
responsible support experience including at least one year in the field of,
nutrition, community work, food assistance management, refugee operations,
agriculture or other related field.
·
Training and/or experience in using
computers including Word, Excel and other relevant software.
·
Strong inter-personal skills;
courtesy, tact and the ability to work and communicate effectively with people
of different national and cultural backgrounds.
·
Proven ability to work in a team
environment and achieve common goals.
·
Ability to follow standard business
support processes and procedures.
·
Ability to recognise data
discrepancies and bring these to the attention of supervisor and/or officer;
·
Ability to work independently with a
minimum of supervision;
·
Language: Good written and spoken
English and fluent Kiswahili.
How to Apply
Interested and qualified Candidates
are requested to submit online applications on E-Recruitment. Female candidates are
especially encouraged to apply.
If you have any queries relating to this VA please send them to: Nairobi.Hr@wfp.org.
If you have any queries relating to this VA please send them to: Nairobi.Hr@wfp.org.
Human Resource
The World Food Programme (WFP) is the
world’s largest humanitarian agency fighting hunger worldwide. We are seeking
to fill the position of HR Officer in support of the WFP Somalia Country
Office, based in Nairobi, Kenya.
The World Food Programme Somalia
activities include food assistance for relief, emergency school feeding,
nutrition and food assistance for assets creation through provision of in-kind
and cash-based transfers.
This position is open to qualified
Kenyan candidates. Female candidates in particular, are encouraged to apply.
Responsibilities
·
The HR Officer will work closely with
the Head of HR and focus on the areas of learning & development, talent and
career development, employee engagement and culture, gender & diversity and
inclusion. The HR Officer will be responsible for the following duties:
·
Support staff capability development,
working with managers to understand individual skills and operational
requirements, and help identify development solutions to equip staff with the
skills and knowledge required to deliver Country Office (CO) strategy;
·
Conduct needs analysis and develop
annual learning and development (L&D) plan;
·
Track implementation of CO L&D
plan, and measure achievements based on key performance indicators established
by the CO. This includes managing a data base/tracker on training activities,
compiling information on internal training activities organized by functional
units and field offices, and informing all staff on available learning
opportunities;
·
Collect and maintain statistical data
on training activities, produce reports and develop methods to assess and
evaluate training effectiveness;
·
Manage the e-Learning platform and
increase learning uptake through this channel;
·
Coordinate language learning programs
and initiatives;
·
Support and deliver on-boarding
activities to ensure new employees are successfully integrated into their new
roles and the organization; organize quarterly orientation sessions;
·
Promote awareness of and compliance
with WFP’s ethical standards and anti-fraud policies as well as in-house
services such as Staff Counselling, Peer Support Volunteers, Responsible
Workplace Advisors and the Office of the Ombudsman;
·
Support the Head of HR in the
implementation of WFP’s People Strategy and the HR functional strategy;
·
Manage the internship programme,
Junior Professional Officer programme, fellows and UN volunteers;
·
Drive the Gender Parity Action Plan
in line with the specific targets established for the CO, and develop
initiatives to increase the percentage of female staff across all categories;
·
Liaise with HQ colleagues on
diversity and inclusion strategy and initiatives;
·
Conduct regular support and
capability-development missions to field offices in Somalia.
·
Perform any other related duties as
required.
Qualifications
·
Advanced university degree in Human
Resource Management, Public or Business Administration, Industrial Psychology
or other relevant field, or First University degree with additional years of
related work experience or trainings/courses.
·
One or more years of postgraduate
professional experience in Human Resources with an interest in international
humanitarian development. Experience working in a learning function, developing
and implementing learning strategies, and delivering trainings is highly
desirable.
·
Fluency in both oral and written
communication in English is a requirement.
·
Knowledge of HR best practices,
techniques and processes with understanding of the basic theoretical
background;
·
Analytical ability to compile, maintain
and analyse data, prepare reports and draw conclusions;
·
Effective interpersonal, teamwork and
organizational skills;
·
Ability to work independently and
cross-functionally with different partners;
·
Proficiency in Microsoft Office
Suite, including advanced Excel skills;
·
Excellent verbal and written
communication skills;
·
Ability to support more junior and/or
less experienced members of the team.
How to Apply
Interested and qualified candidates
are requested to submit online applications through E-Recruitment.
Applications that do not meet the
above requirements will be disregarded. Only shortlisted candidates will be
contacted.