Customer Service
Our client is a medium sized
manufacturer of packaging material. They seek to hire a young vibrant, a
problem solver and result oriented individual to fill the position of a
Customer Service Officer
Industry: Manufacturing
Location: Nairobi
Salary: Competitive
Salary: Competitive
Responsibilities
·
To take accountability for timely
comprehensive and conclusive customer responses through email, letters phone
calls etc.
·
Attend to and resolve, provide
feedback on customer requests in line with 1st contact resolution(FCR)
·
Pro-actively engage with customer to
identify risks, problems and potential opportunities.
·
Update & maintain customer
records
·
To inform and educate customers on
products to ensure retention of existing customer; increase sales revenue and
organizational customer base
·
Monitor and track customer requests
by ensuring accurate customer records are documented; directed to
relevant department, and resolved to customer’s satisfaction
·
Perform customer on-boarding
and quality check to ensure customer retention
·
Support front office with customer
follow up and policy disputes by providing resolutions as per set turnaround
time
·
Mange customer document policy to
ensure proper documentation for improved customer satisfaction.
Qualifications
·
Degree/Diploma in Business Management
·
At least 2 years’ experience in
Customer service
·
Excellent problem solving skills.
·
Excellent Communication skills, both
oral and written
·
Presentable and an outgoing personality
·
Administrative writing and reporting
skills
·
Ability to multi-task and get things
done to completion
·
A team player with a positive
attitude and good interpersonal and communication skills
·
Ambitious, hardworking and creative,
·
Results oriented
How to Apply