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Customer Service Officer Job in Kenya

Customer Service
Our client is a medium sized manufacturer of packaging material. They seek to hire a young vibrant, a problem solver and result oriented individual to fill the position of a Customer Service Officer
Industry: Manufacturing
Location: Nairobi
Salary: Competitive

Responsibilities

·         To take accountability for timely comprehensive and conclusive customer responses through email, letters phone calls etc.
·         Attend to and resolve, provide feedback on customer requests in line with 1st contact resolution(FCR)
·         Pro-actively engage with customer to identify risks, problems and potential opportunities.
·         Update & maintain customer records
·         To inform and educate customers on products to ensure retention of existing customer; increase sales revenue and organizational customer base
·         Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant  department, and resolved to customer’s satisfaction
·         Perform customer on-boarding  and quality check to ensure customer retention
·         Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time
·         Mange customer document policy to ensure proper documentation for improved customer satisfaction.

Qualifications

·         Degree/Diploma in Business Management
·         At least 2 years’ experience in Customer service
·         Excellent problem solving skills.
·         Excellent Communication skills, both oral and written
·         Presentable and an outgoing personality
·         Administrative writing and reporting skills
·         Ability to multi-task and get things done to completion
·         A team player with a positive attitude and good interpersonal and communication skills
·         Ambitious, hardworking and creative,
·         Results oriented
How to Apply

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