Wanda Mobile Ltd was born out of Wanda
Organic Ltd experience in servicing smallholder farmers in Kenya.
The innovative distribution model managed
by Wanda Mobile is based on direct feedback from the smallholders, and their
expressed need for a package of services that recognize and respond to their
circumstances.
Wanda Mobile has taken these services
closer to the farmers with a devolved hub and spoke model aimed at addressing
last mile delivery gaps.
In efforts to build capacity and prepare
for the scale-up phase Wanda is recruiting for the following position:
Job Title: Customer Care / Telesales Interns
Job Title: Customer Care / Telesales Interns
Reports To: Customer Care
Supervisor
Function: Commercial Services
Responsible for: Customer support in understanding the products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.
Responsible for: Customer support in understanding the products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.
Key Tasks
·
Telesales
·
Good
Agriculture Practices Promotion (GAP)
·
Customer
Complaints Management
·
Enquiries
Management
·
Marketing
Support
Key Performance Measures
Knowledge, experience and qualifications
required
·
Degree
in Agriculture or Horticulture
·
MUST
be graduates from University of Nairobi, JKUAT and Egerton
·
Minimum
of 1 years customer service experience in Telesales driven customer service
organization
·
Able
to speak one of the local languages fluently: Kikuyu, Kamba, Kimeru, Luhya,
Kalenjin, and Kiswahili
Personal skills and attributes required
·
Customer
Oriented
·
Excellent
Communication Skills
·
Problem
Solving
How to Apply
Email your application to recruitment@wandaagriculture.org
Email your application to recruitment@wandaagriculture.org