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Customer Service Officer / Marketing Officer Job in Nairobi

We are a medium size Sacco society based in Nairobi with membership of over 4,000 members drawn from all over the country.
We are looking for a Customer Service Officer / Marketing Officer to assist in customer service and member recruitment.
Duties and responsibilities

·         Recruiting new members.
·         Selling Sacco’s products to member organizations and new organizations.
·         Answering telephone calls, assisting in handling customer complaints and issues.
·         Ensuring new organizations’ membership and individuals documentation is 100% compliant
·         Explaining to customers the different types of loans and savings available and their respective terms and conditions. Advising members on loan eligibility.
·         Customer service to walk in members
·         Carrying out customer satisfaction surveys, analysing customer suggestions and making recommendations to the management for implementation
·         Act as the public relations officer of the society
·         Ensuring proactive and regular contact with members/customers to determine service needs
·         KCSE Grade Minimum C (Plan).
·         Diploma in Public Relations, Marketing or Business related course from a recognized institution
·         Customer care training
·         A bachelor’s degree in a related field is an added advantage
Skills and Desired Qualities:
·         A person of integrity, team player and have effective oral communication skills.
·         Strong interpersonal skills, outgoing personality, and ability to work independently and effectively under pressure and on strict deadlines and a good team player
·         Good analytical skills, good communication and interpersonal skills and able to work under minimum supervision.
·         Able to handle complaints and difficult situations
·         A minimum of two years of progressive working experience in customer service, marketing or administrative function in a financial institution.
Experience in Social Media monitoring is an added advantage
If you meet the above criteria, kindly apply to
the Advertiser,
P.O.Box 49010-00100
attaching your certificates and testimonials to reach us by 8th August 2017

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