Jamii Bora Bank
Job Title:Relationship Manager
Job Title:Relationship Manager
Reports To: Team Leader, Trade
Finance
Core Value Behaviors
Teamwork: ”We work together to make Jamii Bora better”
Core Value Behaviors
Teamwork: ”We work together to make Jamii Bora better”
Professionalism: "We are
qualified, skilled and committed to serve our customers"
Integrity:
"How we do business is as important as the business we do so we do the
right thing always"
Job Purpose: The RM, Trade Finance
will be the main driver for the development, management and overall business
development activities in trade finance so as to achieve the banks Trade Bank’s
strategy to “grow market share by building our reputation as an efficient,
innovative and customer centric enterprise bank.”
Key Responsibilities
- Business
planning and growth (deposits and lending) as well as customer growth and
retention
- Management
information reporting and integrity
- Portfolio
management resulting in a quality sector book
- Quality of
service in customer engagement • Engagement with branches to drive the
Trade Bank strategy and achieve deliverables
Main Activities
Sales & Business Development:
- Full
responsibility for trade finance products and all business development
activities in trade
- Develop
business opportunities and monitor sector’s activities in line with the
Trade Bank’s long-term strategic and annual business plans and ensure that
the Trade Bank remains competitive within the specific sector and promptly
reacts to changing market conditions and customer needs
- Adopt the
Relationship Management Framework fully in order to achieve targets and
deliverables thereby increasing the Bank’s ability to increase the flow of
business and generate deposits, lending and revenues from existing and new
customers in line with the Trade Bank strategy
- Ensure full
compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines
and appropriate provisions of the Banking Act with respect to lending
- Appraise,
review, validate and process applications in a timely manner.
- Work closely
with the Trade Bank Relationship Officers to maintain a high degree of
Business development, Relationship management and Customer service at the
branch level
- Cross – selling
bank services {FDR, Trade finance, salary processing, corporate clearing,
forex etc.}
- Collection of
market intelligence information local competition, products and levels of
service
- Maintain good
quality loan book by ensuring arrears on normal and watch accounts are
collected promptly and as well Excess management (Overdrawn accounts,
accounts above sanctioned limit, ENC’s etc.)
- Maintain and
actively mine from the database of Enterprise Clients that they manage
- To perform any
other duty as assigned in line with the organization goals and objective
such as regular attendance of training sessions as well as training of
branch staff with regards to their specific sectors
Strategic Marketing
- Embed strategic
marketing by focusing on how to develop competitive advantage into the
changing marketplace and leveraging on the Trade Bank’s distinctive
capabilities to drive value
- Enhance
creation by creating, communicating, delivering, and offering solutions
that have value for customers, shareholders and partners
- Build the Jamii
Bora Brand to ensure that the bank is top of mind as a Trade Bank
- Strategic
product development
- Enhance
relationship marketing and management – to establish, maintain, and
enhance relationships with customers and other partners, at a profit, so
that the both the customer and bank objectives are met achieved by a
mutual exchange and fulfillment of the brand promise
Strategic customer
experience
- Key driver for
not only customer satisfaction, but building a base of promoters by
enhancing positive customer experience and advocacy to drive competitive
advantage, leading to faster organic growth and lower cost
- Create a
differentiated customer experience design, tailored to target customer
needs and optimize customer interactions with the brand, offerings, and
touch points to consistently deliver and make continuous improvements to
the design
- Link sales and
service and embed customer service culture as the bedrock to grow the
balance sheet
Qualification and Experience
Requirements
- University
Degree – Upper second or GPA 3.0
- Proficiency in
computer use including MS Office tools and banking systems
- At least 5
years banking experience 3 of which should be in a sales or relationship
management role
- AKIB or any
other professional banking certification will an added advantage
- Experience with
customer management, marketing and relationship management
Go to http://www.jamiiborabank.co.ke/careers to apply online