Banking Jobs in Kenya – KCB

Brand Manager, Digital
The Position:Reporting the Marketing Services Manager, this role is responsible for developing and executing KCB’s digital engagement blueprint - an annualized calendar of sustained digital marketing support covering Brand and product marketing on digital channels including web, mobile and direct marketing channels,  bank assets such as the KCB website and other portals , social media engagement, internal digital communication & direct consumer marketing.

Key Responsibilities:
  • Manage the Planning and execution of all Web, Search Engine Marketing, Marketing database, Email, SMS, Social media and Display advertising campaigns
  • Strategize, build and maintain the Bank’s Social Media presence and engagement levels (thus building & meeting social community targets for selling & customer care), monitor feedback and escalate as relevant.
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Manage KCB website and other bank portals across the group ensuing they are of world class standards, exciting, dynamic and up to date to meet set stickiness, traffic and unique visits metrics and propose strategies to improve the same
  • Execute online campaigns for various products that are largely digitally driven and track
  • Collaborate with the Customer Experience and Business teams in ensuring Digital Customer touch points are optimized and well managed, including effective lead management.
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
  • Collaborate with the Bank’s Digital agency and other vendor partners
  • Identify new trends and insights to optimize on spend and drive digital performance
The Person:

For the above position, the successful applicant should meet the following criteria:
  • A university Degree preferably in a business related field
  • Possession of professional qualifications/post graduate degree will be an added advantage
  • Must have at least 3 years’ experience in digital media management
  • Work experience in a dynamic marketing environment will be an added advantage
  • A genuine interest in providing excellent customer service
  • Excellent communication and Interpersonal skills
  • Must have planning, organization and problem solving skills
  • Ability to work efficiently under pressure and with tight deadlines
  • Intuitive, self-driven and open minded
  • Attention to detail
  • Team player
  • Ability to build strong working relationships

Head, Credit Treasury and Legal Audit
Ref: IRC1774
The Position:Reporting to the Group Internal Auditor & Audit Director KCB Bank Kenya Limited, the position is responsible for developing, maintaining and overseeing the execution of the Credit Treasury and Legal Audits (CTLA) Audit plan as well as providing assurance as needed through the Group Internal Auditor & Audit Director KCB Bank Kenya Limited to the KCB Bank Board Audit Committee and KCB Bank Senior Management that the controls, by means of which the business is managed in the Credit Treasury and Legal Audit universe, are appropriate to the task and functioning effectively.

Key Responsibilities:
  • Facilitate and monitor the delivery of the CTLA audit plan; understanding the key audit issues arising and escalating any significant audit findings that remain unresolved.
  • Provide expert audit advice to the Group Internal Auditor & Audit Director
  • Oversee control and management of CTLA Audit Universe activities, assigned by Group Internal Auditor & Audit Director.
  • Develop and maintain a robust risk assessment process for documenting and communicating results of business risk assessment and audit plan for each business.
  • Work with Operations Audits and Information Systems Audit (ISA) teams to achieve a holistic approach to the assessment of risks, development and execution of audit plan.
  • Provide administrative support to the CTLA team and ensure compliance with local laws and regulations applicable to audit.
  • Oversee performance of CTLA team and ensure personal development and performance management of staff in the area of responsibility are managed appropriately.
  • Identify and escalate significant issues.
The Person:
For the above position, the successful applicant should meet the following criteria:
  • A Bachelor’s Degree, preferably in a business related field.
  • Minimum CPA (K)/ACCA and must be a member of ICPAK
  • An MBA degree would be an added advantage
  • Minimum 10 years’ experience in audit
  • Minimum 5 years’ experience as a senior manager
The above position is a demanding role which the Bank will provide a competitive package for the successful candidate.

Research Manager
The Position:Reporting to the Head, Digital Financial Services and Mobile Payments, the jobholder will be responsible for digital product and business development of digital services (online services, ecommerce, mobile money mobile payments, digital acquiring etc.), to increase revenue, functionality, usage and retention.

Key Responsibilities:
  • Collecting, analysing and interpreting primary and secondary research data
  • Owning competitive analysis and market insights for multiple product and services within financial services industry
  • Developing reports, presentations and marketing materials to support business & product development
  • Delivering audience insights and strategic recommendations to guide product strategy
  • Collaborating with cross-functional team, including developers, operations, business development, marketing, product management and engineering
  • Apply your expertise in research design, analysis and the presentation of data to uncover unique actionable insights about behaviour, technology & financial services
  • Define insightful hypotheses and identify methods to leverage KCB’s large internal data sets to validate hypotheses and enhance 3rd party research work with proprietary data.
  • Build meaningful cross-functional relationships and help activate our research to internal and external audiences (e.g., through industry conferences).
  • Have a keen eye for and focus on impact and ability to prioritize research projects based on desired outcomes.
  • Be willing to train and coach team members.
The Person:

For the above position, the successful applicant should have the following:
  • University Degree in Statistics or Business related field
  • Excellent statistical intuition, application, and knowledge of various predictive analytics/statistical modelling
  • A minimum of 5 years relevant working experience (in a similar role) with strong technical analytical ability and data mining skills
  • Extensive experience querying large, complex, and raw data sets in Teradata/Hive/Hadoop databases (or similar environments)
  • Extensive experience analyzing syndicated technology & financial services research data
  • Proficient in advanced SQL coding across various databases
  • Exceptional communicator across all levels of the organization; able to effectively present data and ‘translate’ findings for a non-technical audience; possesses the executive presence to successfully liaise with senior leadership team members
  • Proven ability to learn quickly, work independently, and adapt to change in a fast-paced environment.
  • Strong leadership skills with demonstrated competences in championing high performance management.
  • Excellent project management skills.
  • Solid understanding of digital financial services landscape, Banking and technology.
  • High attention to detail, organization, team-orientation, and an ability to work under tight deadlines.
  • Mastery of PowerPoint/Keynote and Excel/Numbers (preferably Apple OS).
  • Experience working within a performance management environment - e.g. KPIs
The above positions are demanding roles which the Bank will provide a competitive package for the successful candidates. 

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to

To be considered your application must be received by Friday 28th October, 2016

Only short listed candidates will be contacted.