Position: Service Delivery Manager
Region: Nairobi
Reporting to: Head of Marketing, Service Delivery & Operations
Range: R2L
Department: Carrier Services Division
Role Purpose: The Service Delivery Manager is responsible for management all Carrier Service RFIs and other projects.
Role Purpose: The Service Delivery Manager is responsible for management all Carrier Service RFIs and other projects.
Key Duties and
Responsibilities.
1.1 Operational (incl.
Planning):
- Be the first
point of reference for data and voice services provisioning in
Carrier Services i.e. managing the relationships with the customers
during implementation phase
- Be Carrier
Services liaison person with TEAMS,SEACOM,EASSY and LION2 cable systems
and cross connection providers e.g. Etisalat, FT, Djibouti Telecom etc
- Follow up with
ITN teams(ITN PMO,NAD, Switching ,Transmission and Business Solutions) to
deliver quality and timely services to customers
- Keep
customers informed of provisioning progress until completion and
handover
- Prepare and
ensure handover and cessation forms are signed and circulated to the
relevant teams
- Manage
different projects for Carrier Services department
- Identify
project risks and/or issues and implement the necessary actions to manage
them and avoid potential delays and scope creep
- Support Carrier
Services sales teams in various activities as may be required by the
department
- Participate in
Service Delivery meetings, Carrier Connect and any other meetings as
may be assigned
- Development of
Business Cases for various key projects.
1.2 Reporting and Business
analysis
- Manage relevant
reporting tools and dashboards
- Prepare
weekly/monthly outage reports
- Provide data
services reports on weekly, monthly and annual basis
- Provide Carrier
Services Stocks Reports
Academic / Professional
Qualifications
- Degree or
Diploma in engineering, data processing, business management or a related
field
- Good knowledge
of telecom industry with preferably good understanding of interconnection
business
- Good experience
of project management
- 2 to 5 years’
experience in a similar position
Professional Knowledge
- A good working
knowledge in IT tools
- Good level of
understanding in Telecom services
- Good command of
database creation and management
Professional Skills:
- Team player
- Customer
oriented
- Ability to work
in transversal organisation to deliver results to the team
- Excellent
analytical and specification skills
- Result oriented
- Excellent
organisation skills with strong attention to detail
- Self-motivated
with initiative and autonomy.
How to Apply
If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent by latest 4th October 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply through
recruitment@telkomkenya.co.ke and quote the job title in the subject
field.