Job
Description: Customer Service / Logistics Intern
BeautyClick
is an online marketplace for dry hair products sold online and through beauty
professionals.
Headquartered
in Nairobi, we have the vision of being the leading provider of dry hair
products across Sub-Saharan Africa, and in line with this we are launching in
South Africa in October.
What
we need
We are
looking for a dynamic intern who is able to professionally interact with our
clientele on social media with the aim of closing sales based on leads from
phone, WhatsApp, SMS’ or Social Media enquiries / conversations. Expect to work
in a high-paced environment.
Duties and Responsibilities
- Respond
to enquiries on phone, SMS, WhatsApp, webchat and social networking sites
during peak hours and weekends. Many enquiries stream in, especially via
SN sites and telephone, on weekdays between 17:00 – 21:00 hours, and on
weekends randomly. Therefore, the intern will be required to handle these
in real time with aim of offering superior customer service and closing
sales
- Maximize
sales growth and profitability using creative selling skills and customer
service through leads gotten from all incoming channels of enquiry
- Place
orders in the BeautyClick system
- Process
orders with warehouse and 3PL providers, and follow through to ensure
fulfillment
- Contact
and orient customers signing up onto BeautyClick platform
- Follow
up with abandoned carts in the system
- Maintaining
good client relationships before and after sales activities
- Maintaining
accurate and relevant reports / metrics
Qualifications
and Experience
- Degree
/ professional qualification in logistics (CILT), customer service or
business related course
- Any
experience in customer service or logistics
- Excellent
communication skills
- Proven
ability to achieve targets
- Presentable
and eloquent
- Aggressive
and results driven
- Ability
to work with minimum supervision
- Extremely
confident, dynamic and energetic
- Be
able to work well under pressure
- Excellent
planning and organizing skills
Qualified
and interested candidates should send their updated CVs, stating their current
and expected remuneration to hr@beautyclick.co.ke
Submit your applications on or before 23rd September 2016.