Duma Works is recruiting an Assistant
Front Office Manager for
one of our clients.
The company provides fully
furnished, luxurious serviced suites.
Position summary: The Assistant Front Office Manager primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
Position summary: The Assistant Front Office Manager primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
You will also ensure hotel
charges are processed diligently to guest’s accounts, invoices are accurate,
billing instructions are verified, all necessary supporting bills and vouchers
are attached for direct settlements.
Duties and Responsibilities
- Ensure
Outstanding customer care at all times.
- Maintains a
friendly, cheerful and courteous demeanor at all times.
- Courteously and
accurately answers inquiries from potential guests and accepts hotel
reservations.
- Responds to
telephone and in-person inquiries regarding reservations, hotel
information and guest concerns.
- Uses suggestive
selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily
shift process ensuring all team members adhere to standard operating
procedures.
- Train, direct
the work of, resolve issues/problems and coach and counsel the front desk
team members to ensure a quality operation.
- Resolve
customer issues, complaints, problems in a quick, efficient manner to
maintain a high level of customer satisfaction and quality service.
- Adhere to
company credit limit / floor limit policies.
- Allocate rooms
to expected arrivals after checking the guests’ preferences and special
requests.
- Build strong
relationships and liaise with all other department’s especially
housekeeping, reservations etc.
- Cross Check all
billing instructions are correctly updated
- Controls cash
transactions at the front desk and maintains complete responsibility for
personal bank as specified by hotel bank agreement policy.
- Supervise the
operations of the front desk to ensure an optimal level of service and
hospitality is provided to the guests.
- Performs other
duties as assigned, requested or deemed necessary by management.
- Ensure Front
office log book and hotel log book is always updated and actioned upon.
- Ensures safety
by following guest check in and security procedures and reporting
suspicious activity to security, manager.
- Participate in
hotel committees and task force assignments.
- Assist all
departments in servicing the guests during high volume periods.
- Takes
responsibility in the absence of Front office manager
- As a supervisor
you will be a role model, sharing your expertise and continually inspiring
the front office team.
Prerequisites
- A positive
attitude and excellent communication skills.
- Experience of
motivating and leading a winning team.
- Ability to
remain calm whilst under pressure.
- Knowledge of
Fidelio System is required.
Education
- Degree or
Diploma in Hospitality Management or another related field is an asset.
- Computer Knowledge
and experience in MS office programs.
Experience
- Minimum 2 to 3
years work experience as Front Office Associate / Front office cashier in
a hotel.
Apply
Cover Letter and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2433”, Your Full name & Phone number e.g. 2433 Barack Obama, +2547xxxxxxxx.
Cover Letter and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2433”, Your Full name & Phone number e.g. 2433 Barack Obama, +2547xxxxxxxx.
If you don’t follow these
instructions, your application will not go through.
Deadline for receiving applications: 26th September 2016
N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test. If you have any issues with the process, please reach out to +254702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.
Deadline for receiving applications: 26th September 2016
N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test. If you have any issues with the process, please reach out to +254702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.