Cellulant
Vacancy: Customer Service Representative
Department: Kenya
Location: Nairobi, Kenya
Starting
date: Immediate.
Who
are we? Cellulant
is a digital payments business.
We run
an ecosystem of consumers, merchants and banks in which we facilitate payments
and build value through the value-added services we layer on top.
We are
currently serving merchants and banks across 10 countries, and a wide set of
industries
Our
true competitive advantage lies in the ecosystem we are building – if we do a
good job over the next few years, it will be the glue* that will connect
everyone to everything – every consumer to every business in Africa.
We will glue together hundreds of thousands of businesses to an increasingly significant number of mobile consumers. Face of success shall be 100m active consumers spending $50-$100 on a few hundred thousand businesses connected to our payments ecosystem.
We aim
to be Africa’s number 1 mobile commerce ecosystem by 2016.
To be
able to meet these aggressive growth expectations we need to grow our dynamic
team.
We
invite you to be part of that growth by submitting your application to the
following role.
Customer
Service Representative
The
position holder will be responsible answering incoming calls from customers to
take orders, answer inquiries and questions, handle complaints, troubleshoot
problems and provide information.
Responsibilities:
- answer
calls and respond to emails
- handle
customer inquiries both telephonically and by email
- research
required information using available resources
- manage
and resolve customer complaints
- provide
customers with product and service information
- enter
new customer information into system
- update
existing customer information
- identify
and escalate priority issues
- route
calls to appropriate resource
- follow
up customer calls where necessary
- document
all call information according to standard operating procedures
- complete
call logs
- produce
call reports
Who
are you?
Education
and Experience
- A
degree in any related field
- proficient
in relevant computer applications
- required
language proficiency
- knowledge
of customer service principles and practices
- knowledge
of call center telephony and technology
- 2
years’ experience in a call center or customer service environment
- good
data entry and typing skills
- knowledge
of administration and clerical processes
Key
Competencies
- verbal
and written communication skills
- listening
skills
- problem
analysis and problem solving
- customer
service orientation
- organizational
skills
- attention
to detail
- judgment
- adaptability
- team
work
- stress
tolerance
- resilience
What
do we offer you?
When
working at Cellulant*, you can expect to work on a diverse range of problems,
with inspiring and creative colleagues.
You
will have ample opportunities for growth and career development, and we highly
value continuous learning.
We offer you a challenging position in which you will be rewarded for performance.
Apply now!
Are
you interested in this position and do you meet the minimum requirements?
Apply
by sending an e-mail with your CV and a convincing cover letter to
jobs@cellulant.com
The selection process entails an oral interview stage, followed by a case study presentation and a final interview.
The deadline for application is 2nd September 2016.
Due to the high volume of applications received only shortlisted candidates will be contacted.
Do you have questions about this vacancy?
Visit
our website at www.cellulant.com
Please
do not hesitate to contact us by e-mail or telephone: jobs@cellulant.com or
0202606696.