Customer
Service Manager, Brokerage Services
The Position:Reporting to the Head of Brokerage, the position will be responsible for building relationships and providing clients with value add solutions using a vast array of Investment Banking Products.
Key Responsibilities:
The Position:Reporting to the Head of Brokerage, the position will be responsible for building relationships and providing clients with value add solutions using a vast array of Investment Banking Products.
Key Responsibilities:
- Champion
the delivery of consistent, seamless and trusted customer service to
ensure customer retention and loyalty.
- Identify
and provide solutions to Clients’ financial needs, keeping records and
trouble shooting on client relationships.
- Develop
a client retention plan for KCB Capital.
- Communicate
regularly and build deep relationships with the firms ‘clients.
- Provide
seamless, timely, attentive and responsive service to customers.
- To
Build and maintain productive and strategic relations with customers/
stakeholders to drive the development and delivery of business solutions
and revenue growth for the brokerage business.
- Ensure
strong cross- selling of existing and new products to existing and new
clients; and in this process, maintain effective liaison with all relevant
business units in the Bank
- Identification
of new business opportunities and maintaining the relationships.
- Researching
the latest products and regulations, analyze market intelligence and
generate recommendations for follow up by product specialists.
- Ensure
timely preparation of relevant client reports
- Ensure
compliance to the Bank’s policies, procedures and regulatory requirements.
The
Person:
For the above position, the successful applicant should have the following:
For the above position, the successful applicant should have the following:
- University
Degree preferably in a business related field.
- Professional
qualifications (CFA/KIB/ACIB/CPA/ACCA) or MBA is an added advantage.
- At
least 4 years’ proven experience in managing Client Brokerage
relationships and customer service.
- Demonstrate
sound knowledge of brokerage and advisory business environment,
regulations and operations.
- Excellent,
high quality interpersonal, presentation, problem solving, negotiation
skills with the ability to positively and clearly communicate with a
variety of constituents.
- Ability
to network through all open channels with large technological dependency
for the target market.
- Proven
excellent analytical, planning, organization and execution skills.
- Experience
with Advisory Products will be an added advantage
The
above position is a demanding role for which the Bank will provide a
competitive package for the successful candidate.
To be considered your application must be received by 19th August, 2016
Only short listed candidates will be contacted.