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NGO Jobs in Nairobi, Kenya - URC

URC is a global company dedicated to improving the quality of health care, social services, and health education worldwide. 

With a non-profit affiliate, the Center for Human Services (CHS), URC manages projects in over 45 countries, including the United States. 

Established in 1965, URC offers a range of technical assistance to strengthen health and social systems and service quality by empowering communities and health workers to identify and scale up locally appropriate solutions to critical problems.

Internationally, we expand access to and improve the quality of services addressing maternal, newborn, and child health; infectious diseases, including HIV/AIDS, TB, and malaria; reproductive health and family planning; food and nutrition; and vulnerable children and families. 

In the US, we focus on improving communication related to issues like substance abuse, with a particular focus on reaching underserved populations. 

URC’s mission is to provide innovative, evidence-based solutions to health and social challenges worldwide. Please join us in carrying out our mission (http://www.urc-chs.com/).

Division & Project Overview: The URC Quality & Performance Institute (QPI) is a division of URC which serves as an organizing force to bring together best practices, staff experience, partnerships, and documentation on improving health care at URC. 

The USAID Applying Science to Strengthen and Improve Systems (ASSIST) Project is URC’s flagship project in quality improvement. 

ASSIST is managed by URC’s Quality and Performance Institute, (QPI), which has implemented quality improvement and operations research programs in health care since 1981 and continues to be at the cutting edge of health care improvement work in countries around the world. 

URC is looking for individuals to fill the position of Knowledge Management and Communications Officer for a USAID funded project Applying Science to strengthen and Improve Systems (ASSIST). 

The project is a global leader in the implementation, advocacy, development and promotion of cost-effective methods to design and improve healthcare services and systems in developing and middle income countries.

University Research Co., LLC (URC)
 
Knowledge Management and Communications Officer

Location:
 Nairobi
 
Salary: Commensurate with required experience and qualifications
 
Reports to: Monitoring and Evaluation Advisor 
 
Position Level: 10
 
Roles and Responsibilities:
 
Under the supervision of the Monitoring and Evaluation Advisor, and in close cooperation with senior management, the Knowledge Management and Communications Officer will be responsible for managing documentation of ASSIST Kenya activities and guide the in-country team in synthesizing learning resulting from project implementation and in packaging and disseminating such knowledge to ASSIST Kenya, ASSIST Global, USAID Mission, Ministry of Health, URC Partners and other stakeholders. 

S/he will implement ASSIST strategies on communications and knowledge management, and will design tools, processes and practices for knowledge sharing. 

Specific duties will include the following:
  • Help implement effective knowledge management practices for ASSIST, and drive the communication and dissemination of ASSIST projects and activities.
  • Coordinate the ASSIST Kenya team in documenting improvement interventions and results through multiple media, including video clips, photographs, interviews, and case studies.
  • Lead in content development for ASSIST Portal related to improving the quality of health care in Kenya in the areas of service for the most vulnerable children, health system strengthening, PMTCT, nutrition, HIV/AIDS, MNCH, RH and any other technical area that ASSIST Kenya may be involved in.
  • Write USAID Success Stories and web stories about improvement interventions and results, making this information available as appropriate to the ASSIST portal, USAID Kenya website, and Ministry of Health information channels.
  • Assist in tracking and effectively communicating the results and impact of ASSIST work in Kenya by supporting ASSIST/Kenya team in the design and implementation of knowledge-sharing activities in the country during learning sessions, coaching visits among others.
  • Liaise with knowledge management/communications teams of other agencies and USAID funded projects that are working in areas relevant to ASSIST Kenya.
  • Liaise with ASSIST staff in other countries to share progress, successes, challenges, and engage in country to country knowledge exchanges.
  • Identify and pursue avenues for disseminating results of ASSIST’s work in Kenya at national, regional conferences and at partners meetings.
  • Coordinate and manage the preparation, publication and dissemination of ASSIST knowledge products and services, including helping to determine the best media to achieve its dissemination goals.
  • Support in drafting and editing needs of ASSIST team in Kenya.
  • Conduct other assignments related to communications and knowledge management.
Minimum Qualifications:
 
Required Experience & Qualifications 
  • Degree in communication, information science, journalism or development related field.
  • A minimum of five (5) years relevant professional experience.
  • An established track record in communications and knowledge management, including web management, editing, proofreading and copy editing.
  • Experience in developing video documentary, short films, designing newsletters.
  • Knowledge and experience in social media management.
  • Excellent verbal and written communications skills.
  • Good drafting skills and demonstrated ability to prepare reports and publications.
  • Excellent computer skills, including experience with: Word, Excel, PowerPoint and Publisher.
  • Good analytical skills and ability to interpret public health and epidemiological data.
Desired Experience & Qualifications
  • Demonstrated experience working with a variety of stakeholders, including donors’, senior government officials.
  • Knowledge of USAID communications, knowledge dissemination and knowledge management are a plus.
  • Well-organized, resourceful with good planning and problem-solving abilities.
  • Ability to work in complex environments with multiple tasks and short deadlines.
  • Strong initiative and the ability to think creatively.
  • Ability to manage time and prioritize multiple projects and tasks.
  • Ability to work independently and as a member of a team.
Please note: Only candidates who are eligible to work in Kenya for an indefinite period without a need for sponsorship will be considered for this position. 


Project Officer - Quality Improvement
 
Location: Turkana - Kenya
 
Salary: Commensurate with required experience and qualifications
 
Reports to: Senior Quality Improvement Advisor 
 
Position Level: 9
 
 
Roles and Responsibilities:
 
Reporting to the Senior Quality Improvement Advisor in-charge of health service delivery, the project officer will work closely with ministry of health officials in the target counties and other local implementing partners to lead in the applications of improvement methods in integrated clinical settings. 

The incumbent will:
  • Provide project management support in Turkana.
  • Work closely with APHIA Imarisha and sub county level health management teams within selected counties to support improvement work in line with the Kenya Quality Model for Health (KQMH).
  • Support regional mentors/coaches in quality improvement.
  • Support Quality Improvement Teams and the Work Improvement Teams.
  • Provide support to develop quality indicators, data collection, analysis and reporting.
  • Develop and update materials for training, coaching and learning sessions.
  • Ensure project compliance with USAID rules and regulations.
Minimum Qualifications:
 
Required Experience & Qualifications 
  • A Bachelor’s degree in Medicine or Nursing with two years’ experience or Diploma in Clinical Medicine & Surgery with a minimum of four  years’ experience. Those with additional training in public health and project management will have an added advantage.
  • Demonstrated ability to work independently and in teams.
  • Ability to build networks and partnerships.
  • Excellent time management and organizational skills.
  • Exceptional verbal, interpersonal, written communications, facilitation and presentation skills.
  • Proficiency in using Microsoft Word, Excel and PowerPoint.
  • Proficiency in data analysis and presentation.
  • Ability and willingness to travel in the field as and when required.
  • Fluent in English and Kiswahili.
Desired Experience & Qualifications
  • Knowledge  of USAID/Federal rules and regulations
  • Relevant training in Quality assurance/quality improvement of health services.
  • Demonstrated leadership skills and ability to build networks and partnership;
Please note: Only candidates who are eligible to work in Kenya for an indefinite period without a need for sponsorship will be considered for this position. 

Quality Improvement Advisor 
 
Location: Kitui - Kenya 
 
Salary: Commensurate with required experience and qualifications
 
Reports to: Senior Quality Improvement Advisor
 
Position Level: 11

Roles and Responsibilities:

Reporting to the Senior Quality Improvement Advisor, the Quality Improvement (QI) Advisor will work closely with Ministry of Health (MOH) officials and Local Implementing Partners (LIPs) to support improvements in select health program areas. 

S/he will be responsible for advancing the science of improvement in health care service delivery at both county and facility levels in accordance with the Kenya Quality Model for Health (KQMH). 

The incumbent will;
  • Engage with MOH County and Sub-county level Health Management Teams and Implementing Partners to support quality improvement work in line with the Kenya Quality Model for Health.
  • Support existing or help establish functional QI infrastructure at all levels
  • Develop and update materials for QI trainings, continuous education, learning sessions and coaching visits.
  • Capacity building of Training county, sub-county and facility level health management teams to be quality improvement coaches.
  • Mentoring Quality and Work Improvement Teams and QI coaches at health facilities.
  • Conducting routine healthcare facility audits on quality improvement.
  • Prepare monthly reports and updates
  • Participate in the design, development and implementation of integrated project work plans together with other technical staff
  • Ensure project compliance with USAID, MOH and organizational rules and regulations.
Minimum Qualifications:
 
Required Experience & Qualifications 
  • A minimum of degree in Medicine, Nursing or Pharmacy. Those with a Master degree in Public Health will have an added advantage. 
  • Five (5) years’ experience managing National and County health systems.
  • Hands on skills of health care and health care coverage issues. Those with prior clinical practice and quality improvement process experience will be preferred.
  • Proficiency in using Microsoft Word, Excel and PowerPoint.
  • Proficiency in data analysis and presentation.
  • Experience in advising, training and mentoring on improvement efforts.
  • Exceptional verbal, interpersonal and written communications skills.
  • Excellent time management and organizational skills
  • Ability and willingness to travel in the field as and when required.
  • Fluent in English and Kiswahili.
Desired Experience & Qualifications 
  • Knowledge  of USAID/Federal rules and regulations
  • Relevant training in Quality assurance/quality improvement of health services.
  • Demonstrated ability to work independently and in teams.
  • Demonstrated experience in development and improvement of programs addressing management capacity, quality improvement and sustainability of health care programs.
  • Familiarity with national and international guidelines and best practices as they relate to the technical areas.
  • Familiarity with operations of Ministry of Health in Kenya.
Please note: Only candidates who are eligible to work in the Country for an indefinite period without a need for sponsorship will be considered for this position. 

How to Apply:
 
For immediate consideration, please visit URC’s Career Opportunities page at www.urc-chs.com/career-opportunities

Qualified applicants can also send a cover letter and detailed curriculum vitae indicating present employer, and position, daytime telephone number, current salary, names and addresses of three work related referees to hrkenya@urc-chs.com.  

The closing date for submitting applications is 11th March, 2016. 
  
You must upload your CV/Résumé and your Cover Letter where indicated. Also, please complete your application form and attach a completed USAID Form 1420 Contractor Employee Biographical Data Sheet as well.  

Due to the large number of inquiries we receive, only candidates who have met the required experience & qualifications for this position will be contacted. 

No phone calls please. 

However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise. 

Thank you very much for your interest.

URC is proud to be an Equal Employment Opportunity employer.

We value and seek diversity in our workforce.

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